NewVoiceMedia has scooped three Stevie Awards. The company claimed the Silver ‘Contact Center Solution – New’ award, and two Bronze, for ‘Sales or Customer Service Solutions Technology Partner of the Year’ and ‘Contact Center Solution – New Version’, in the tenth annual Stevie Awards for Sales & Customer Service.
NewVoiceMedia’s ContactWorld solution is a market-leading cloud customer contact platform that enables organisations to deliver a personalised customer service experience to boost acquisition, retention and loyalty, and drive a more effective sales team. ContactWorld integrates seamlessly with Salesforce and helps businesses benefit from sophisticated call routing features and full omni-channel capabilities.
Jonathan Gale, CEO of NewVoiceMedia, comments, “We are delighted that our technology has been recognised in three categories of the Stevie Awards. We’re proud to be providing sales and service professionals with the tools to develop and maintain customer relationships through unique and personalised experiences, and this accolade is further testament that our cloud solutions really are best-in-class”.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact centre awards, and customer service awards. The Stevie Awards organises several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
More than 2,100 nominations from organisations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11 percent from 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service and sales play in business success”, said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this programme made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winners’ accomplishments and we congratulate them on their commitment to excellence and innovation”.