Digium Announces Next-generation Switchvox Business Phone System for On-premises Deployments

PRESS RELEASE: Digium® Inc., the Asterisk® Company announced the release of Switchvox 6, the latest version of its award-winning business phone system. Switchvox 6, available for on-premises deployments, delivers more efficient call handling, improved performance, and an enhanced user experience. In addition, having undergone detailed test procedures, it has achieved VMware Ready™ status and is supported on VMware vSphere® signifying it can be deployed in production with confidence. Continue reading Digium Announces Next-generation Switchvox Business Phone System for On-premises Deployments

HCL Infosystems Joins Avaya in Accelerating Digital Transformation In India

PRESS RELEASE: HCL Infosystems announced a strategic alliance with Avaya to help businesses and organizations in India accelerate their digital transformation strategies. Under this alliance, HCL Infosystems will offer Avaya’s complete portfolio of customer and team engagement and data networking solutions and services to its customers across different industry sectors. Continue reading HCL Infosystems Joins Avaya in Accelerating Digital Transformation In India

Intelecom appoints new Vice President of Sales in the UK

PRESS RELEASE: Intelecom Group AS has announced the appointment of Colin Hay as VP Sales, UK. Leading a team of experienced industry professionals, Colin Hay is responsible for driving new business as well as working to ensure Intelecom’s existing customers remain competitive into the future. Engaging directly with customers, Colin will also build a programme offering the Intelecom multi-channel technical capability to partners. Continue reading Intelecom appoints new Vice President of Sales in the UK

Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network

PRESS RELEASE: Amazon Web Services (AWS) has named Interactive Intelligence an Advanced Technology Partner in the AWS Partner Network (APN). Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration. The company’s latest cloud services are delivered from its PureCloud℠ platform, the first cloud platform using microservice architecture built atop the scalable AWS Cloud designed to deliver functionality for contact centers and enterprises. Continue reading Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network

Cyara Hires Josephine Vizzari as General Manager of Australia and New Zealand

PRESS RELEASE: Cyara announced that Josephine Vizzari has been hired as General Manager of Australia and New Zealand. Cyara’s headquarters are in Melbourne, and many of the largest contact centers in this region, including three of the top four banks in Australia, Telstra, the Australian Government Department of Defense, and the New Zealand Ministry of Social Development, use the Cyara Platform today. Continue reading Cyara Hires Josephine Vizzari as General Manager of Australia and New Zealand

Frost and Sullivan Lauds Plantronics for Humanizing the Technical Services Experience

PRESS RELEASE: Based on its recent analysis of the contact center and office headsets market, Frost & Sullivan recognizes Plantronics with the 2016 Global Frost & Sullivan Award for Customer Service Leadership. Plantronics has eliminated silos across the company and provides the customer service department, and thereby the customers themselves, with immediate access to managers and executives across the company when needed. This has facilitated engineering changes to products and heightened levels of customer awareness across the entire company. Continue reading Frost and Sullivan Lauds Plantronics for Humanizing the Technical Services Experience

inContact named a Leader in IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment

PRESS RELEASE: inContact announced their placement as Leader in the IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment. This influential industry report is based on comprehensive research from International Data Corporation (IDC), the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. Continue reading inContact named a Leader in IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment

Conectys Announces Cloud-Based Customer Service Platform ConectysOS 2.0

PRESS RELEASE: ​Conectys announced the release of version 2.0 of its cloud-based customer service platform, ConectysOS. The new version of the platform continues to build on the principles of real-time, transparent and actionable customer insight. ConectysOS 2.0 powers Conectys’ continued drive to transform the outsourcing industry by shifting outsourcing models from their legacy “black box” configuration to a collaborative and open Business Process as a Service (BPaaS) paradigm. Continue reading Conectys Announces Cloud-Based Customer Service Platform ConectysOS 2.0