PRESS RELEASE: While digital technology is fast transforming the global contact centre industry, advances in customer experiences are being slowed by people, and not the technology itself. In fact, the pace of digital uptake isn’t reaching its potential, resulting in widening gaps between service delivery and customer expectations. Continue reading Digital Customer Experience is Missing the Human Touch
Daily Archives: April 5, 2016
EE to Recruit Over 200 New Employees for North Tyneside Site
PRESS RELEASE: EE, recently ranked in the top 10 big companies in The Sunday Times Best Place to Work awards and the best large technology employer, is holding a recruitment fair this Saturday, 2 April, at its site in North Tyneside. This will see one of the largest employers in the area launch 210 new roles across its customer service and sales departments. Continue reading EE to Recruit Over 200 New Employees for North Tyneside Site
The American Society of Composers, Authors & Publishers Increases Customer Satisfaction in “Just a Few Clicks” with LogMeIn’s BoldChat
PRESS RELEASE: LogMeIn announced that The American Society of Composers, Authors and Publishers (ASCAP) is using LogMeIn’s live chat and multi-channel customer engagement solution, BoldChat, to help increase customer satisfaction and agent productivity. Continue reading The American Society of Composers, Authors & Publishers Increases Customer Satisfaction in “Just a Few Clicks” with LogMeIn’s BoldChat
ShoreTel Connect CLOUD Enables Non-Profit NJ SHARES to Deliver Exceptional Customer Service
PRESS RELEASE: ShoreTel® announced that non-profit NJ SHARES is a new ShoreTel Connect™ CLOUD customer. A ShoreTel customer since 2010, NJ SHARES is now running ShoreTel Connect CLOUD for its employees, providing enhanced communications features along with more robust reporting capabilities. Continue reading ShoreTel Connect CLOUD Enables Non-Profit NJ SHARES to Deliver Exceptional Customer Service
New Call Center Monitoring Solution Bridges Gap for Cisco UCM Users
PRESS RELEASE: Metropolis Technologies announced the availability of their new solution for Cisco Call Manager users, QLIVE Call Center Monitoring. The product has launched amidst a whirlwind of anticipation in the call center sector, promising to provide real-time wallboards, team dashboards, and KPI monitoring statistics to help call center managers maintain their SLA, as well as to react to communication trends before they escalate. Continue reading New Call Center Monitoring Solution Bridges Gap for Cisco UCM Users
Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud Platform
PRESS RELEASE: Ultracomms announced that it has been certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS) v3.1, achieving PCI DSS Level 1 accredited service provider status for its entire platform. This certification means that all calls made over the Ultracomms cloud platform are secure, and underlines Ultracomms’ commitment to maintaining the highest standards of data integrity and providing completely secure payment card transaction processes for customers. Continue reading Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud Platform
TeleTech Releases New Don Peppers Customer Experience Book
PRESS RELEASE: TeleTech announced the release of the new e-book, Customer Experience: What, How and Why Now by Don Peppers, founding partner of Peppers & Rogers Group that is now part of TeleTech Consulting. The e-book is a compilation of Peppers’ short articles and blog posts that provide insights and recommendations on how to build deeper and more profitable relationships with customers. Continue reading TeleTech Releases New Don Peppers Customer Experience Book
TelStrat Welcomes Mike Berlin as Senior Vice President, Global Sales and Business Development
PRESS RELEASE: TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions announced the addition of Mike Berlin to its executive management team. Mike will serve as Senior Vice President, Global Sales and Business Development and will be responsible for all TelStrat sales and sales engineering activities. Continue reading TelStrat Welcomes Mike Berlin as Senior Vice President, Global Sales and Business Development
Medallia Wins 2016 Temkin Group Customer Experience Vendor Excellence Award
Medallia, the global SaaS Customer Experience Management (CEM) leader, was named a winner of the 2016 Temkin Group CX Vendor Excellence Award. The award recognizes providers of products and services that help organizations become more customer centric. Continue reading Medallia Wins 2016 Temkin Group Customer Experience Vendor Excellence Award
Presence Technology Receives 2016 Unified Communications Product of the Year Award
PRESS RELEASE: Presence Technology announced that TMC has named Presence Video Interactions as a 2016 Unified Communications Product of the Year Award winner. Continue reading Presence Technology Receives 2016 Unified Communications Product of the Year Award
HGS Website-as-a-Channel Optimizes Customer Experience
PRESS RELEASE: Hinduja Global Solutions Limited (HGS) announced the enhancement of Website-as-a-Channel (WaaC), an intelligent customer engagement offering that helps businesses give their customers the right answer fast. HGS WaaC is a self-service system that combines virtual and live agent customer support, creating a more efficient and engaging customer experience. Continue reading HGS Website-as-a-Channel Optimizes Customer Experience