CallScripter Joins the Genesys AppFoundry

PRESS RELEASE: Contact centre scripting solution, CallScripter, is pleased to announce availability of their CallScripter Synergy solution on the Genesys AppFoundry, a marketplace for world-class customer experience applications, integrations and services.

Genesys are market leaders within the customer experience industry, enabling organisations to deliver impeccable customer service whilst reducing effort and increasing revenue. CallScripter, the premium provider of agent scripting for Customer Engagement Centres across the globe are delighted to have updated their status to become a Technology Partner and in turn publish the app to the AppFoundry. The AppFoundry is a marketplace platform for developers, independent software vendors (ISVs), value add resellers (VARs), and customers to discover new solutions to enhance their Genesys environment.

CallScripter enables the rapid development of flexible and often complex agent scripts without the requirement of IT involvement. The application guides agents through customer interactions using a mechanism of conversational prompts, business logic and 3rd party data sources. Providing agents with a complete picture of the customer and importantly enabling them to guide the interaction to the optimum outcome.

CallScripter established their entry on the Genesys AppFoundry last month. This will enable the Genesys community to learn more about CallScripter services before engaging in a conversation as well as providing a platform for new releases and updates to be announced ahead of the mainstream press.

‘We have many years’ experience working with Genesys and are excited to be taking our partnership to the next level through the AppFoundry. This gateway will facilitate the increased visibility of our solutions for the Genesys community as well as generating new conversations with other solution providers and resellers. CallScripter is looking forward to the new opportunities on the horizon’. Kevin Ellis, Commercial Director for CallScripter.