Powerful New ‘App’ For Creating Powerful Multi-channel Online Customer Service Tools

Synthetix APIs are infusing the world of online customer service delivery. The new set of Synthetix APIs (SYNAPPS) allow businesses looking to enhance their online customer service delivery, a competitive dynamic to create powerful, comprehensive online customer service tools and to simplify incredibly difficult or time-consuming tasks into much easier processes, saving them both time and money. Continue reading Powerful New ‘App’ For Creating Powerful Multi-channel Online Customer Service Tools

Salesforce Announces Salesforce for Messenger Platform

PRESS RELEASE: Salesforce announced Salesforce for Messenger Platform—the latest innovation in its ongoing strategic partnership with Facebook. Together, the companies are empowering companies to engage their customers through dynamic experiences around products, brands and moments—all connected to their business. Continue reading Salesforce Announces Salesforce for Messenger Platform

Zendesk Builds Dedicated Customer Engagement Application for Facebook Messenger

PRESS RELEASE: Zendesk announced Zendesk Message, a dedicated application built for businesses to address the unique characteristics of messaging and the growing demand for customer interactions within this channel. Integrated with the Messenger Platform – announced at Facebook’s F8 conference – Zendesk Message combines the power of automated interactions with live support conversations in Messenger to quickly and efficiently assist customers. Continue reading Zendesk Builds Dedicated Customer Engagement Application for Facebook Messenger

Content Guru to Launch WebRTC Integration for Utilities

PRESS RELEASE: Content Guru is set to launch WebRTC integration with its storm® LOSS™ utilities solution at this May’s Utility Week Live. The development improves the award-winning LOSS service by enabling utilities organisations to more effectively engage with customers across enhanced collaboration, voice-to-browser communication, and video conferencing. Continue reading Content Guru to Launch WebRTC Integration for Utilities

Global Healthcare Diagnostics Company Extends Investment and Implements Verint Workforce Optimization Across Contact Center and Back-Office Operations

PRESS RELEASE: Verint® announced that a leading global healthcare diagnostics company extended its investment in and is deploying key Verint Workforce Optimization™ solutions, including workforce management and desktop analytics across multiple departments in its organization. Continue reading Global Healthcare Diagnostics Company Extends Investment and Implements Verint Workforce Optimization Across Contact Center and Back-Office Operations

TeleWare achieves Microsoft Gold Partner status for Communications competency

TeleWare awarded Microsoft Gold Communications competency, demonstrating a “best-in-class” ability and commitment to meet customers’ evolving needs in today’s dynamic business environment. Distinguishing itself within the top one percent of Microsoft’s partner ecosystem. Continue reading TeleWare achieves Microsoft Gold Partner status for Communications competency

Interactive Intelligence Receives Frost & Sullivan’s North American Cloud Contact Center Visionary Innovation Leadership Award

PRESS RELEASE: Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has received Frost & Sullivan’s 2016 North American Cloud Contact Center Visionary Innovation Leadership Award. Continue reading Interactive Intelligence Receives Frost & Sullivan’s North American Cloud Contact Center Visionary Innovation Leadership Award

CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award

PRESS RELEASE: CallMiner, the leader in speech and customer engagement analytics solutions, has received the 2016 Technovation Award from PACE, the Professional Association for Customer Engagement for its Eureka 10 Omni-channel Customer Engagement Analytics platform. Continue reading CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award

Adapt Captures Repeat Worldwide Partner of the Year Honors from Interactive Intelligence

PRESS RELEASE: Adapt Telephony Services, a prominent reseller and systems integrator of contact center automation and enterprise IP telephony solutions, has been named 2015’s Worldwide Partner of the Year by its vendor partner Interactive Intelligence, Inc. Continue reading Adapt Captures Repeat Worldwide Partner of the Year Honors from Interactive Intelligence