Interactions and Arise Virtual Solutions partner to accelerate delivery of Voice Virtual Assistant solutions

PRESS RELEASE: Interactions LLC, a leader in speech and natural language technology, and Arise Virtual Solutions Inc., a provider of crowdsourced BPO services announced that they have partnered to expand the delivery of conversational Virtual Assistant solutions for customer care. Arise will bring Interactions Virtual Assistant solutions to its customers as part of its strategy to deliver leading-edge differentiated solutions, combining Interactions award-winning Adaptive Understanding™ technology with Arise’s virtual customer care platform. Continue reading Interactions and Arise Virtual Solutions partner to accelerate delivery of Voice Virtual Assistant solutions

Aspect Software Announces New Zipwire Enhancements Including Omni-Channel Reporting, Integration with ZenDesk, Oracle RightNow

PRESS RELEASE: Aspect Software announced new enhancements to Zipwire, the company’s 100% cloud-based contact center solution. Included in Zipwire 3.10 are new omni-channel reporting capabilities and seamless integration with ZenDesk’s customer support applications and Oracle RightNow’s CX Cloud application. Continue reading Aspect Software Announces New Zipwire Enhancements Including Omni-Channel Reporting, Integration with ZenDesk, Oracle RightNow

Cloud-based Contact Centre Technology Company Virtual Call Center Launches Unique Mobile Application

PRESS RELEASE: Virtual Call Center, an innovative telecommunications company and a market leader in cloud-based contact centre technology, announced today the launch of a new mobile application to support business calls for sales and customer relations staff. This app supports documenting, tracking, advancing and following up business calls in turn making sales and customer relations more effective and productive. Continue reading Cloud-based Contact Centre Technology Company Virtual Call Center Launches Unique Mobile Application

Verint Announces Interoperability with EMC to Provide Industry-Leading Cloud Storage Solutions

PRESS RELEASE: Verint® announced that its Workforce Optimization™ solutions have successfully completed interoperability testing with EMC’s Elastic Cloud Storage (ECS™) solution. This translates into a secure, scalable architecture that complies with regulatory and governance requirements for customers, furthering Verint’s ability to provide an optimized solution for archiving recorded media and metadata. Continue reading Verint Announces Interoperability with EMC to Provide Industry-Leading Cloud Storage Solutions

Green Star Energy offers round-the-clock self-service meter reading and payment service using Encoded

PRESS RELEASE: Green Star Energy, one of the newest entrants into the UK’s competitive residential energy market, has deployed IVR and automated payment technology from Encoded to offer customers a 24-hour meter reading and self-service payment service. Since implementing Encoded, Green Star Energy has realised significant time and cost savings with nearly 20% of customers using IVR to enter their meter readings or make payments, equating to around 16,000 calls every month. Continue reading Green Star Energy offers round-the-clock self-service meter reading and payment service using Encoded

Promero announces Referral Agent Channel Program for software resellers focused in the call center or CRM software industry

PRESS RELEASE: Promero announced its latest expansion of its referral agent program to include its hosted call center software, Promero Call Center powered by Enghouse Interactive and any associated professional services. Continue reading Promero announces Referral Agent Channel Program for software resellers focused in the call center or CRM software industry

Gartner names IR a 2016 Cool Vendor in Availability and Performance

PRESS RELEASE: IR announced that it has been named as a Gartner Cool Vendor in the “Cool Vendors in Availability and Performance, 2016”* report by Gartner, Inc., the world’s leading information technology research and advisory company. The company was selected for its innovative and unique method to deliver visibility specifically into Microsoft Skype for Business voice calls, with readiness to provide the same insight for Microsoft Skype for Business Online. Continue reading Gartner names IR a 2016 Cool Vendor in Availability and Performance