PRESS RELEASE: Capita announces that Debenhams Retail plc has chosen to extend its existing customer services partnership with Capita Customer Management, which commenced in June 2012. The new contract runs until 1 September 2022 and is valued at £72m. Continue reading Debenhams extends Capita customer services contract
Daily Archives: April 22, 2016
Noble Harmony v5.1 Offers New Inbound Service Management Tools
PRESS RELEASE: Noble Systems announced the release of Noble® Harmony 5.1, adding powerful new inbound functionality to its web-based supervisor interface for remote and mobile contact center management. Noble Harmony version 5.1 includes features designed for the Noble Inbound 100 platform. Continue reading Noble Harmony v5.1 Offers New Inbound Service Management Tools
Software Analytics Company Chooses RingCentral to Scale Global Cloud Communications
PRESS RELEASE: RingCentral announced that New Relic, an industry leading software analytics company, will expand its RingCentral deployment globally, including the implementation of RingCentral Contact Center™. New Relic currently uses RingCentral as its cloud communications solution, and the company has plans to expand its rollout of RingCentral Office® domestically and internationally, also selecting RingCentral Contact Center™ to support its global customer base. Continue reading Software Analytics Company Chooses RingCentral to Scale Global Cloud Communications