PRESS RELEASE: Computer Technology Distributing (CTD) and TelStrat International, Ltd. announced that they are partnering to provide complete solutions for call recording and workforce optimization as cloud services for compliance recording and customer service contact centers. Engage WFO is a complete software solution for customer call recording and workforce optimization in contact centers of every size.
It provides tools for service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Engage WFO improves customer experience and satisfaction while containing costs and increasing productivity to drive business success.
“We are very pleased that CTD is providing our award-winning Engage WFO to contact center and compliance recording customers via cloud services. We specialize in helping partners meet customers’ needs for compliance recording and customer contact center workforce optimization, ” said TelStrat CEO Bob Carroll. “Our commitment is to continual product and service innovation to improve customer benefits. Engage WFO Release 5 underscores our responsiveness to users’ needs for efficiency advantages, made even more cost effective through cloud services.”