Q-Suite 5.13 Improves Ease-of-Use for Call Center Software Administrators

PRESS RELEASE: Indosoft announces a new release of its contact center software. Q-Suite 5.13 adds several features to reduce the workload of setup and administration. It adds centralized management of some common tasks and adds efficiency to others. Configuration happens once and changes are applied as needed. Continue reading Q-Suite 5.13 Improves Ease-of-Use for Call Center Software Administrators

Parker Software: Robots won’t take your job

BLOG: There’s currently a misleading rumour doing the rounds that suggests robots are going to take our jobs. We’ve been led to believe that the human race will be left to fend for itself in a dystopian future made up of dancing humanoids that can climb stairs and serve us Jägerbomb cocktails. Here, Howard Williams, marketing director at Parker Software, looks at the future of business automation and the vital role people will still have to play. Continue reading Parker Software: Robots won’t take your job

Friedbert Schuh promoted to Senior Vice President and General Manager EMEA at Genesys

PRESS RELEASE: Genesys announced that Friedbert Schuh has been promoted to the position of Senior Vice President and General Manager, EMEA. In his new position Schuh will lead Genesys’ business across Europe, the Middle East and Africa. He succeeds Mark Turner, who was recently appointed Executive Vice President of Global Sales and Field Operations. Continue reading Friedbert Schuh promoted to Senior Vice President and General Manager EMEA at Genesys

Freshdesk Expands Global Presence with New Office in Berlin

PRESS RELEASE: Freshdesk announced the opening of a new regional office in Berlin, Germany. Freshdesk has doubled its customer base in just over a year, from 40,000 to 80,000 customers, with nearly a third of the business coming from Europe. Adding to their existing UK office, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe. Continue reading Freshdesk Expands Global Presence with New Office in Berlin

Semafone sweeps 2016 CNP awards as only company with three wins

PRESS RELEASE: Semafone® departed the 2016 US CNP Expo with three CNP Awards recognizing the company’s patented method as the best solution available for call centres. The trophies heralded Semafone as the winner of the Best Call Centre Solution – Judges Choice, Best International CNP Program – Customer Choice and Best PCI Compliance Provider – Customer Choice; the only company recognized with three awards. Continue reading Semafone sweeps 2016 CNP awards as only company with three wins

Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client

PRESS RELEASE: Jacada announced that Capita has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its major UK telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents. Continue reading Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client

Brightway Insurance Replaces Legacy PBX System With RingCentral Solutions to Support 120 Offices in 11 States

PRESS RELEASE: RingCentral announced that Brightway Insurance, the nation’s seventh largest privately held Personal Lines insurance agency, has replaced its legacy, on-premise system with RingCentral’s flagship product, Office, and RingCentral Contact Center. Removing their dependency on an aging legacy PBX system, Brightway Insurance wanted a solution that was more consistent with the company’s other technology initiatives in the cloud. Continue reading Brightway Insurance Replaces Legacy PBX System With RingCentral Solutions to Support 120 Offices in 11 States