PRESS RELEASE: Outsourced customer contact specialist, Echo Managed Services is to support the Electoral Commission in the run up to the highly publicised EU Referendum in June.
The Electoral Commission, the independent body set-up to support elections and referendums across the UK, is launching a nation-wide public awareness campaign this May to give people all the essential information they need to cast their vote in the EU Referendum on 23 June.
Enquiries from voters across England, Scotland and Wales will be directed towards a single helpline which Echo will manage.
The Echo team will have a vital role in ensuring that callers are given information on how to register to vote to take part in the historic poll as well as talking callers through the eligibility criteria for voting and the process of voting itself. The Referendum helpline will be handling calls in both English and Welsh.
Karen Banfield, contact centre director at Echo, said: “This will be Echo’s fifth year working with the Electoral Commission, and for the EU Referendum campaign we are anticipating a high volume of calls as there has already been a high level of public and media interest. To oversee the fluctuating volume of enquiries, Echo will be delivering an agile operating model which can effectively scale up and down based on demand.
“The helpline will be the first port of call for those with questions about the Referendum and the voting process, and so Echo’s advisors will undertake thorough training to ensure they possess all the relevant background knowledge and insight to effectively deal with all manner of enquiries.”
Karim Aziz, Deputy Head of Media and Public Affairs at the Electoral Commission added: “June’s historic EU Referendum is likely to see large numbers of people call the Commission for advice on how to take part in the poll including what to do if they are going to be away on 23 June. We’re pleased to be working with Echo to ensure voters receive all the information they need to be able to cast their vote with confidence.”