PRESS RELEASE: Leading systems integrator and managed services provider, Maintel Holdings Plc, today announced it has completed the acquisition of Azzurri Communications following an overwhelming vote of approval from its shareholders. Continue reading Maintel completes acquisition of Azzurri Communications
Daily Archives: May 4, 2016
Leading Law Firm embraces skype for business
PRESS RELEASE: The Bolton head quartered firm is a UK leader in providing defendant legal and claims related services to the insurance industry. They have served insurers, public sector and corporate organisations for over 45 years with rapid growth in recent years to over 1200 staff. Continue reading Leading Law Firm embraces skype for business
Verint Further Optimises Mobile Customer Engagement With Enterprise Feedback Management Enhancements
PRESS RELEASE: Verint® announced enhancements to its Enterprise Feedback Management™ solution, enabling further flexible, mobile customer engagement across today’s digital enterprise. The solution, part of Verint’s broader Customer Engagement Optimisation™ portfolio, is designed to help organisations take a proactive approach to engaging with customers—and employees—by capturing, analysing, and acting on their feedback to enhance service, processes, satisfaction and loyalty. Continue reading Verint Further Optimises Mobile Customer Engagement With Enterprise Feedback Management Enhancements
ASC’s Solutions Help Authorities Preserve and Respond to Threatening Phone Calls
PRESS RELEASE: In a time of widespread turmoil, ASC’s recording solutions are being implemented by many public agencies to help preserve and respond to threatening phone calls. Continue reading ASC’s Solutions Help Authorities Preserve and Respond to Threatening Phone Calls
Plantronics Manager Pro Provides Insight Helping Improve Business Communications
PRESS RELEASE: Plantronics announced Plantronics Manager Pro v3.8 and the new Asset Analysis suite. Plantronics Manager Pro is a software subscription service that customers and partners can use to manage audio communications devices. Now, IT and contact centre managers can gain insights from voice interactions, turning the headset into a data aggregation tool by using analytics to improve collaboration and customer service at the point of interaction. Continue reading Plantronics Manager Pro Provides Insight Helping Improve Business Communications
Dell and EMC Unveil “Dell Technologies” As Future Brand for Family of Businesses
PRESS RELEASE: Dell Inc. and EMC Corp. revealed that upon the close of their pending transaction, the combined family of businesses will be called Dell Technologies. Dell Technologies will include the brands, companies and capabilities reflected across the current Dell and EMC portfolios. Continue reading Dell and EMC Unveil “Dell Technologies” As Future Brand for Family of Businesses
Zendesk Adds Chief Revenue Officer and Chief Information Officer to Leadership Team
PRESS RELEASE: Zendesk announced the appointments of Bryan Cox, former senior vice president of global customer operations at VMware, as its first chief revenue officer and Tom Keiser, former CIO and executive vice president of product operations at GAP Inc., as its first chief information officer. Continue reading Zendesk Adds Chief Revenue Officer and Chief Information Officer to Leadership Team
Cyara Reinvents Contact Center Testing — Virtual Agent Perfects the Customer Experience While Saving Costs, Time and Effort
PRESS RELEASE: Cyara, which accelerates the delivery of a flawless customer experience and has been helping the world’s most elite companies increase operational efficiency for over a decade, has once again disrupted the industry with the introduction of its Virtual Agent for Desktop. Continue reading Cyara Reinvents Contact Center Testing — Virtual Agent Perfects the Customer Experience While Saving Costs, Time and Effort
Vee24 Appoints Priya Iyer As Chairman And CEO
PRESS RELEASE: Vee24 announced that Priya Iyer has joined the company as Chairman and Chief Executive Officer. Iyer, most recently Co-Founder, Chairman and CEO of Anaqua, a global SaaS solutions provider for Intellectual Asset Management, will be responsible for accelerating growth at Vee24. Continue reading Vee24 Appoints Priya Iyer As Chairman And CEO