Foehn, the UK cloud phone system specialist, has partnered with Interactive Intelligence to meet growing market demand for contact centres with an omnichannel customer engagement cloud service. The award-winning Interactive Intelligence cloud service, PureCloud Engage, combined with Foehn’s cloud phone system expertise, ensures that contact centres get the most innovative technology, along with superior deployment and integration services. Continue reading New Foehn partnership offers companies seamless omnichannel engagement with Interactive Intelligence PureCloud Engage
Daily Archives: May 9, 2016
XO Communications Introduces Advanced Cloud-Based Contact Center Service Platform
PRESS RELEASE: XO Communications launched a new, advanced cloud-based contact center service that improves the experience that businesses can deliver to their customers. XO Contact Center Services helps businesses by providing multiple methods for their customers to engage with a contact center ranging from traditional phone calls to web chats, text messages and social media channels. Continue reading XO Communications Introduces Advanced Cloud-Based Contact Center Service Platform
[24]7 and glanvill&Co Form Strategic Partnership to Deliver Customer Acquisition Cloud in the UK and Europe
[24]7, the global leader in customer engagement solutions, announced a strategic partnership with UK-based media and marketing consultancy glanvill&Co to deliver its newly launched [24]7 Customer Acquisition Cloud to European media agencies and advertisers. Continue reading [24]7 and glanvill&Co Form Strategic Partnership to Deliver Customer Acquisition Cloud in the UK and Europe
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software
PRESS RELEASE: Today Edwardian Hotels London launches a new ‘virtual host’ service to its hotel guests, designed by Aspect Software. The artificially intelligent service, called ‘Edward’, is designed to deliver exceptional experiences for guests who prefer digital brand interaction. Continue reading Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software
New sign language services launch at RBS
PRESS RELEASE: To coincide with Deaf Awareness week, RBS is launching a new service for British Sign Language customers, making it possible to instantly chat with the bank through a British Sign Language interpreter. Continue reading New sign language services launch at RBS
mplsystems secures funding award from the UK’s innovation agency, Innovate UK, to develop advanced field service optimisation IoT solution
PRESS RELEASE: mplsystems have announced that they have just won their second funding award from the UK’s innovation agency, Innovate UK. The ‘Advanced Engineer Scheduling Optimisation & Prediction’ (AESOP) project will prototype a pioneering customer service application to enable real-time responsive optimisation of field service technicians, using Internet of Things (IoT) and other external feeds. Continue reading mplsystems secures funding award from the UK’s innovation agency, Innovate UK, to develop advanced field service optimisation IoT solution
Ana Botija Loaisa joins Altitude Software as Product Marketing Manager
PRESS RELEASE: Altitude Software is announcing that Ana Botija Loaisa joined its team as Product Marketing Manager. In this role Ana will be responsible for managing Altitude’s customer interaction management solutions for the contact center, conceiving and executing marketing strategies and tactics that drive growth for new solutions that provide value to customers across all Altitude’s global markets. Continue reading Ana Botija Loaisa joins Altitude Software as Product Marketing Manager
Snom relocates its American operations to the Silicon Valley area
PRESS RELEASE: Snom Technology AG announced its second phase of its global transformation by moving the U.S. headquarters closer to the technology hubs of Silicon Valley and San Francisco which aligns with Snom’s strategic and tactical development and deployment of cutting edge technologies which includes advanced lines of professional business telephones, an applications development platform (Snom.io) and cloud support services that empower Snom’s partners to deploy the best telephone solutions in their business customer sites. Continue reading Snom relocates its American operations to the Silicon Valley area