New Foehn partnership offers companies seamless omnichannel engagement with Interactive Intelligence PureCloud Engage

Foehn, the UK cloud phone system specialist, has partnered with Interactive Intelligence to meet growing market demand for contact centres with an omnichannel customer engagement cloud service. The award-winning Interactive Intelligence cloud service, PureCloud Engage, combined with Foehn’s cloud phone system expertise, ensures that contact centres get the most innovative technology, along with superior deployment and integration services.

As an Interactive Intelligence Gold Partner, Foehn is fully accredited to sell, service and support PureCloud Engage.

“Our partnership with Interactive Intelligence means that we can now fulfil specific requirements from our customers for a highly affordable omnichannel contact centre cloud service that also gives their customers a more convenient and personalised experience,” said Foehn Chief Technical Officer James Passingham.

“Foehn’s deep expertise in IP communications and open source technology adds tremendous value to our cloud solution,” said Interactive Intelligence Director of Channel Management for EMEA John Bell. “Their tiered support levels offering maintenance, monitoring and management further ensures our joint customers always get superior service.”

PureCloud Engage was designed to get contact centres up and running in days, while offering continuous deployment of the latest features with no down time as functionality is deployed. Its microservice architecture based on Amazon Web Services offers maximum reliability, security, and flexible, cost-effective scalability. Month-to-month, pay-as-you-go subscription terms gives contact centres a low-risk, high value cloud option.

PureCloud Engage features include omnichannel and bullseye routing, personalised outreach with proactive campaigns, and the ability to plug into other apps and cloud services to meet any customer need. PureCloud Engage also includes enterprise collaboration and business communications capabilities.