PRESS RELEASE: Suffolk County Council has appointed knowledge management solutions provider Transversal and its partner, international digital leader, Atos, to deliver an enterprise HR solution in the form of a centralised knowledgebase that allows employees to serve themselves online. Continue reading Suffolk County Council employees benefit from a Transversal and Atos self-service initiative
Daily Archives: May 10, 2016
Fraud on the Frontline: UK financial institutions losing an average of £20M every year in call centres
PRESS RELEASE: Financial institutions in the UK are losing more than £20million each year to fraudsters targeting call centres. According to a new report from fraud protection and authentication company Pindrop, the UK suffered double the rate of attacks than the US, experiencing 1 in 700 fraudulent calls in 2015, compared to the 1 in 1,700 in the US, during the same period. Continue reading Fraud on the Frontline: UK financial institutions losing an average of £20M every year in call centres
Q-nomy Inc. Brings the Omni Channel Customer Experience to the Aisle with Q-Flow® Mobile Console
PRESS RELEASE: Q-nomy announced the launch of Q-Flow® Mobile Console — a new addition to its Q-Flow® Customer Experience Optimization solution. Q-nomy’s Mobile Console application enables agents roaming stores and branches to give customers better sales assistance and service. Continue reading Q-nomy Inc. Brings the Omni Channel Customer Experience to the Aisle with Q-Flow® Mobile Console
Teo Announces Advanced Analytics Solution
PRESS RELEASE: Teo Technologies, a U.S.-based company that develops industry-leading communications solutions for the commercial, government, defense, and intelligence markets announced the availability of Teo Analytics to complement their Unified Communications and MultiChannel Call Center solutions. Continue reading Teo Announces Advanced Analytics Solution
Gamification of NFL Football Season Gains Positive Returns for Contact Centers
PRESS RELEASE: Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which wages and employee skill levels are often low (in many cases, due to very high turnover), and the work itself can be stressful and monotonous. Gamification is proving to be an effective business strategy in motivating employees and improving business results for contact centers across every industry sector. Continue reading Gamification of NFL Football Season Gains Positive Returns for Contact Centers
Komutel’s Kontact, a Contact Center Solution, Now Rated “Avaya Compliant”
PRESS RELEASE: Komutel announced that Kontact, its Contact Center Solution, is compliant with key collaboration solutions from Avaya, a global provider of business communications software, systems and services. Continue reading Komutel’s Kontact, a Contact Center Solution, Now Rated “Avaya Compliant”
Verint Cited for Innovation and Leadership in Interaction Recording
PRESS RELEASE: Verint® announced industry analyst research citing the company for its continued worldwide leadership in recording solutions—an important anchor solution for any organization’s contact center, enterprise compliance and overall customer engagement optimization strategy. Continue reading Verint Cited for Innovation and Leadership in Interaction Recording
Confirmit Announces 2016 ACE Award Winners
PRESS RELEASE: Confirmit announced the winners of the 2016 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the ACE Awards recognise Confirmit clients who demonstrate excellence and innovation in Voice of the Customer programmes. Continue reading Confirmit Announces 2016 ACE Award Winners
Journeycall awarded top customer service accreditation for excellence
PRESS RELEASE: Following a rigorous consultation process, Journeycall, part of ESP Group and one of Arbroath’s biggest employers with a client portfolio worth £60m annually, has been awarded an international accreditation which recognises excellence in customer service. Continue reading Journeycall awarded top customer service accreditation for excellence