PRESS RELEASE: Q-nomy announced the launch of Q-Flow® Mobile Console — a new addition to its Q-Flow® Customer Experience Optimization solution. Q-nomy’s Mobile Console application enables agents roaming stores and branches to give customers better sales assistance and service. Continue reading Q-nomy Inc. Brings the Omni Channel Customer Experience to the Aisle with Q-Flow® Mobile Console →

PRESS RELEASE: Teo Technologies, a U.S.-based company that develops industry-leading communications solutions for the commercial, government, defense, and intelligence markets announced the availability of Teo Analytics to complement their Unified Communications and MultiChannel Call Center solutions. Continue reading Teo Announces Advanced Analytics Solution →

PRESS RELEASE: Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which wages and employee skill levels are often low (in many cases, due to very high turnover), and the work itself can be stressful and monotonous. Gamification is proving to be an effective business strategy in motivating employees and improving business results for contact centers across every industry sector. Continue reading Gamification of NFL Football Season Gains Positive Returns for Contact Centers →

PRESS RELEASE: Komutel announced that Kontact, its Contact Center Solution, is compliant with key collaboration solutions from Avaya, a global provider of business communications software, systems and services. Continue reading Komutel’s Kontact, a Contact Center Solution, Now Rated “Avaya Compliant” →

PRESS RELEASE: Verint® announced industry analyst research citing the company for its continued worldwide leadership in recording solutions—an important anchor solution for any organization’s contact center, enterprise compliance and overall customer engagement optimization strategy. Continue reading Verint Cited for Innovation and Leadership in Interaction Recording →