PRESS RELEASE: Confirmit announced the winners of the 2016 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the ACE Awards recognise Confirmit clients who demonstrate excellence and innovation in Voice of the Customer programmes.
The winners of the 2016 ACE Awards represent organisations from a variety of industries, all dedicated to delivering the very best customer experience. Several of this year’s winning companies have also been recognised with the prestigious Judges’ Choice Award, honouring companies exhibiting exceptional results from their Voice of the Customer programme, and proving they are amongst the best of the best when it comes to customer-centricity. Winning organisations include:
• Voice of the Customer
o Judges’ Choice Award: Cognita, Grant Thornton LLP (National Client Experience – US), Philadelphia Insurance, Virgin Money
o Winners: Actuate/Open Text, AIG Travel Guard, AIG’s U.S. Life Division, Asurion, Authorize.Net, Best Buy, CyberSouce, Dell Software, Inc., Deltek, Inc., Digital Insight (Digital Insight University), Erie Insurance, Infor, Lloyds Banking Group, Moore Medical, Newmarket International, Inc. an Amadeus company, PODS Enterprises LLC, Screwfix, Siemens Building Technologies, Synoptek, Sysmex America, Inc., The Toro Company, Tyco SimplexGrinnell, Waters Corporation
• Contact Centre
o Judges’ Choice Award: Synoptek
o Winners: ANSYS, Philadelphia Insurance, Screwfix, Sysmex America, Inc., Telegraph Media Group
• Overall Business Impact
o Judges’ Choice Award: Best Buy, Screwfix
o Winners: ANSYS, Asurion, Digital Insight, Grant Thornton LLP (National Office – Canada), Homesite Home Insurance, McKesson Ireland, Reachlocal, The Hanover Insurance Group, Unruly Media
• Innovation in a Voice of the Customer or Voice of the Employee Programme
o Judges’ Choice Award: ANSYS
o Winners: Reachlocal, Sony Mobile Communications, Synoptek
• Insight through a Market Research Agency
o Judges’ Choice Award: W5 with Gas Networks Ireland
o Winners: B2B International with Wolseley, Greenwich Associates
Confirmit believes customer experience initiatives are an integral part of the business process and company culture, and this award recognises the winning organisation’s commitment to measuring and understanding the customer experience while delivering improved business results.
“Our 2016 ACE Award recipients represent outstanding organisations that are genuinely committed to listening to their customers and delivering an exceptional customer experience,” said Henning Hansen, President and CEO of Confirmit. “As a result, these winning organisations are best positioned to drive positive business and culture change in every industry. Their dedication is an inspiration to us all and we are thrilled to honour their achievements.”
Confirmit will be recognising ACE Award winners at key events throughout the year as part of the celebration of the company’s 20th Anniversary.