PRESS RELEASE: Indosoft announces the addition of post-call triggers to its contact center software suite. Q-Suite 5.12 allows sending automated email and SMS messages upon completion of the call. This can automatically send confirmation to clients after agents have finished with the contact. Q-Suite has included a post-call URL process. It sends data to a web service once an agent has dispositioned a call through the agent screen.
It is configurable through the agent script builder. Data can then be sent to third-party systems. However, it is often necessary to send a message directly to the client as well. Until Q-Suite 5.12, this functionality could only be achieved via a custom web service or service provided by others.
With Q-Suite 5.12, this interaction can be configured directly via the administrative interface. SMS messages can be sent to a phone number collected during the call. Email messages can be sent to an email address belonging to the client. With both email and SMS, messages can also be sent to a single destination, every time.
“Unified communications are improving the way contact centers interact with clients” said Indosoft CEO, Gabe Bourque. “Allowing call centers to send automatic messages post-call gives them more options for confirming call details with clients and providing them with a record of the results.”