PRESS RELEASE: NICE announced that it has entered a definitive agreement to acquire inContact, the leader in cloud contact center. This acquisition ushers in a new era in customer service, where the two market leaders are joining forces to provide the industry’s first fully integrated and complete cloud contact center solution suite. Continue reading NICE Acquires inContact, Revolutionizing the Customer Service Market
Daily Archives: May 18, 2016
Liquid Voice signs first NZ distribution agreement with Cogent
Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has announced a distribution agreement with Cogent to support its growing channel across New Zealand delivering its innovative and high value portfolio of call recording and analytics solutions and services. Continue reading Liquid Voice signs first NZ distribution agreement with Cogent
GI Campaign, from GI Insight, introduces new standards for 360o, real-time, individualised campaign deployment
GI Insight, the customer insight people, have introduced new standards in multi-channel marketing with their innovative platform, GI Campaign which offers users the ability to:- identify and capture customer behaviour, segment customers into different behavioural groups, apply a built in decision engine that delivers personalised messages for each customer, and automatically set up programmatic communications that activate email messages in real-time triggered by customer action. Continue reading GI Campaign, from GI Insight, introduces new standards for 360o, real-time, individualised campaign deployment
Red Box Recorders Becomes Key Partner in Battle Against Insurance Fraud
INTERTEL, Inc., the leading medical canvassing firm in North America, has chosen Red Box Recorders as a key technology partner in the drive to combat insurance fraud. INTERTEL has deployed Red Box’s Quantify voice and data recording solution to capture over three quarters of a million calls annually at their four contact centers in Missouri and Colorado. Continue reading Red Box Recorders Becomes Key Partner in Battle Against Insurance Fraud
Aspect Software implements NetSuite OneWorld for transformative growth
PRESS RELEASE: NetSuite announced that Aspect Software has implemented NetSuite OneWorld to unify its worldwide operations on a single, cloud-based platform. Aspect implemented NetSuite OneWorld in June 2015 to replace numerous on-premise legacy systems which had been heavily modified to run the company’s global business operations. Continue reading Aspect Software implements NetSuite OneWorld for transformative growth
IMP Customer Care Becomes Blue Ocean Contact Centers
PRESS RELEASE: IMP Customer Care, a bilingual outsourced contact center with roots in Bathurst, is transitioning to the Blue Ocean Contact Centers brand. The brand name change is part of a strategic initiative by IMP Group to grow all of their customer service operations through the strength of the internationally-recognized, award-winning Blue Ocean brand, acquired in 2015, while leveraging the experience and attributes of the Bathurst Customer Care team to support that growth. Continue reading IMP Customer Care Becomes Blue Ocean Contact Centers
Sesui receives prestigious Queen’s Award for Enterprise
Sesui, the intelligent cloud-based telephony and contact centre pioneer, has today announced it has received a 2016 Queen’s Award for Enterprise – the UK’s highest accolade for business success – following a rigorous and highly competitive judging process. Continue reading Sesui receives prestigious Queen’s Award for Enterprise
Vocalcom awarded 2016 CRM Excellence Award
PRESS RELEASE: Vocalcom announced that TMC, a global, integrated media company, has named Vocalcom as a 2016 CRM Excellence Award winner, presented by CUSTOMER magazine. Continue reading Vocalcom awarded 2016 CRM Excellence Award
It’s time to simplify the card payment process! Take the first step by ditching the three-digit CVV code
BLOG: Rob Crutchington, Director at Encoded takes a closer look at the three digits on the back of a card and dispels two common myths around the card verification value (CVV) code… Continue reading It’s time to simplify the card payment process! Take the first step by ditching the three-digit CVV code
Are your payment processes in cheque for the new legislation?
PRESS RELEASE: Craig Smith, managing director of finance and administration at Parseq, explores the new cheque processing and clearing rules coming into effect in 2017 and what they will mean for businesses. Next year the process of handling, processing and clearing payments by cheque will begin a radical transformation towards the new clearing model enabled by recent legislation. Continue reading Are your payment processes in cheque for the new legislation?