PRESS RELEASE: One of Essex’s fastest growing businesses, outsourced contact centre Ventrica based in Southend is delighted to announce that it has won the ‘Contact Centre of the Year’ (larger category) as part of the London & South East Contact Centre Awards 2016 presented at a ceremony held at the Heathrow Radisson Blu Hotel on Friday 20th May.
Managing Director and founder of Ventrica, Dino Forte commented, “We are absolutely delighted and honoured to win this fantastic accolade. I would like to thank both our wonderful customers for giving us the chance to work with them and also our own incredible team of customer service professionals who have gone above and beyond in their passion and hard work to provide exceptional customer experiences.
Service is increasingly being seen as a huge differentiator for UK and global brands whether operating on the high street or on-line. At Ventrica we believe we are at the forefront of delivering exceptional omni-channel and multi-lingual customer experiences for some of the World’s most recognised brands whether on the phone, email or via social platforms.”
Ventrica is now one of the largest employers in Southend and one of the fastest growing businesses in Essex having experienced phenomenal growth over the last 12 months. By the end of this year it plans to extend its contact centre to 330 seats, with plans to double this to 600+ seats in 2017.