[Contact Centre Leadership Webinar – June 2nd – No Charge] Responding To Changing Customer Communication Preferences – Seeking Flexibility And Agility

PRESS RELEASE: The Directors’ Club series of Cool Tech™ Contact Centre Leadership webinars is designed to showcase innovation in the context of addressing current contact centre change and transformation challenges. Continue reading [Contact Centre Leadership Webinar – June 2nd – No Charge] Responding To Changing Customer Communication Preferences – Seeking Flexibility And Agility

LogMeIn Expands Omni-Channel Customer Engagement with BoldChat 10.0

LogMeIn announced a new release of BoldChat, a market-leading live chat and omni-channel customer engagement solution. Building on its proven success, BoldChat 10.0 offers organizations the flexibility and control to expand their omni-channel engagement strategy and deliver exceptional customer experiences. Continue reading LogMeIn Expands Omni-Channel Customer Engagement with BoldChat 10.0

Contact Centers: Stop Putting Customers on Hold. Adding Callback has Never Been Easier, With VHT Cloud

PRESS RELEASE: Virtual Hold Technology (VHT) continues to extend callback for all sizes of contact centers with VHT Cloud™ (formerly Callback Cloud for Business). A callback solution, VHT Cloud™ helps brands improve the customer service or support journey by eliminating hold time in contact centers and offering customers a return call. It also empowers agents with relevant customer information by providing contextual data before a connection is made. Continue reading Contact Centers: Stop Putting Customers on Hold. Adding Callback has Never Been Easier, With VHT Cloud

Altura and Five9 Announce a Strategic Partnership in the Enterprise Virtual Contact Center Market

PRESS RELEASE: Altura Communication Solutions, a nationwide provider of communication enabled solutions and managed services announced a strategic partnership with Five9, a leading provider of cloud software for the enterprise contact center market. Continue reading Altura and Five9 Announce a Strategic Partnership in the Enterprise Virtual Contact Center Market

Twilio Launches “Add-Ons” – Pre-Integrated Partner Technologies available through the Twilio API – at Signal conference

PRESS RELEASE: Twilio announced Twilio Add-ons, an easy way for developers and businesses to access partner technologies that have been pre-integrated with the Twilio API. Available from the Twilio Marketplace, Add-ons provide builders with many new capabilities to enhance their Twilio applications such as sentiment analysis of text messages, speech to text transcription for phone calls, and insight into user demographic data based on phone number. Continue reading Twilio Launches “Add-Ons” – Pre-Integrated Partner Technologies available through the Twilio API – at Signal conference

Aspect Software announces court approval of plan to deleverage its balance sheet, reducing long-term debt by 40%

PRESS RELEASE: Aspect Software announced that its strategic action to facilitate its long-term growth, product innovation and ongoing pivot towards becoming the industry’s leading cloud-based provider has been approved by the court. In March, the company entered into a pre-arranged agreement with certain unaffiliated holders of Aspect’s debt obligations to ready the company for a financial restructuring and replacement of its existing credit facilities. Continue reading Aspect Software announces court approval of plan to deleverage its balance sheet, reducing long-term debt by 40%

VoiceSage Moves UK Office To Service UK Better And Cater For Expansion

PRESS RELEASE: Customer communications technology market leader VoiceSage confirmed its new office move to a new premises in Birmingham. The expansion caps the recent appointment of its dynamic new sales director whose mission is to take its sales operation to the next level, and underlines how the company is poised for increased growth. Continue reading VoiceSage Moves UK Office To Service UK Better And Cater For Expansion

Eptica positioned among 14 customer relationship solutions providers by Gartner

PRESS RELEASE: Eptica, provider of collaborative digital customer engagement platforms, announced that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 4, 2016. This marks the third consecutive year that Eptica has appeared in this Magic Quadrant. Continue reading Eptica positioned among 14 customer relationship solutions providers by Gartner

Semafone appoints new senior vice president for global partnerships and alliances

PRESS RELEASE: Semafone announced the appointment of Margie Frasier as the senior vice president for global partnerships and alliances. With more than 20 years of channel sales and technology experience in the telecommunications industry, Ms Frasier will be responsible for managing strategic alliances and building new world-wide partnerships. Additionally, she will focus on increasing partner enablement and launching the company’s international partner program. Continue reading Semafone appoints new senior vice president for global partnerships and alliances

TouchCommerce ‘TouchSMS’ Wins Gold at the Customer Sales & Service World Awards

PRESS RELEASE: TouchCommerce has announced that the company’s TouchSMS product won the Gold honour in the ‘Best Business Products, Upgrades, Solutions and Innovations’ competition of the 2016 Customer Sales and Service World Awards. TouchSMS received the top placement in the mid-size business category, which considers companies with 100 to 499 employees. Continue reading TouchCommerce ‘TouchSMS’ Wins Gold at the Customer Sales & Service World Awards

CSC Announces Merger with Enterprise Services Segment of Hewlett Packard Enterprise to Create Global IT Services Leader

PRESS RELEASE: CSC announced that its Board of Directors has unanimously approved a plan to merge the company with the Enterprise Services segment of Hewlett Packard Enterprise (HPE). The strategic combination of the two complementary businesses will create one of the world’s largest pure-play IT services companies, uniquely positioned to lead clients on their digital transformations. Continue reading CSC Announces Merger with Enterprise Services Segment of Hewlett Packard Enterprise to Create Global IT Services Leader

Xura Announces Agreement to be Acquired by Affiliates of Siris Capital Group

PRESS RELEASE: Xura announced that it has entered into a definitive agreement to be acquired by affiliates of Siris Capital Group, LLC (“Siris”) in a transaction reflecting an equity value of approximately $643 million. In addition, as part of the transaction, Xura’s existing credit facility will be refinanced. Continue reading Xura Announces Agreement to be Acquired by Affiliates of Siris Capital Group

Worried about your pets while at work? You’re not alone

PRESS RELEASE: Sensée, the UK’s leading homeworking outsourcing provider reveals that more than two-thirds (67%) of UK workers experience feelings of guilt, followed closely by anxiety and unhappiness when leaving pets at home for long periods of time. Based on research involving both home-based and office workers, the survey also found that nearly three-quarters (74%) of office workers claim to have considered working from home in order to care for their pets. Continue reading Worried about your pets while at work? You’re not alone