Altura and Five9 Announce a Strategic Partnership in the Enterprise Virtual Contact Center Market

PRESS RELEASE: Altura Communication Solutions, a nationwide provider of communication enabled solutions and managed services announced a strategic partnership with Five9, a leading provider of cloud software for the enterprise contact center market.

Altura, one of Avaya’s largest Platinum Business Partners, is a leading provider of communication-enabled solutions and managed services to enterprises. With extensive experience delivering successful complex call center solutions, Altura partners with best-of-breed technology vendors to offer to their customers a full range of solutions.

The Five9 solution delivers everything needed to connect customers to agents in the channels customers prefer, whether it is via phone, web chat, email, mobile apps, or social media. Five9 provides a full end-to-end solution with sophisticated management applications such as: supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring, out-of-the-box and custom CRM integrations.

“We are extremely pleased to provide to our customers the option of a cloud based contact center solution powered by Five9,” said Bob Blazek, President and CEO of Altura Communication Solutions. “As enterprises are increasingly looking to leverage cloud solutions, Five9 provides us an industry leading solution to help our customers migrate to the cloud. We now believe we can offer the best possible contact center agent experience, that dramatically improves agent productivity, effectiveness and overall customer satisfaction.”

“As more and more large enterprises are looking to replace their legacy on-premise contact center infrastructure with cloud contact center software, like Five9, we’re thrilled to be partnering with Altura which is a leader in this market,” said Mike Burkland, President and CEO, Five9.