PRESS RELEASE: Jacada announced that Capita has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its major UK telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents. Continue reading Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client
PRESS RELEASE: RingCentral announced that Brightway Insurance, the nation’s seventh largest privately held Personal Lines insurance agency, has replaced its legacy, on-premise system with RingCentral’s flagship product, Office, and RingCentral Contact Center. Removing their dependency on an aging legacy PBX system, Brightway Insurance wanted a solution that was more consistent with the company’s other technology initiatives in the cloud. Continue reading Brightway Insurance Replaces Legacy PBX System With RingCentral Solutions to Support 120 Offices in 11 States
PRESS RELEASE: Telmetrics announced the newest addition to its product line, Social Dynamic Number Insertion, which attributes calls to specific social media advertisements and platforms and enables marketers to build rich, detailed customer profiles. With this information, marketers can accurately measure their social media advertising return on investment, test social advertisements, and target new customers. Continue reading Telmetrics Introduces Call Analytics for Social Media Advertising: Social Dynamic Number Insertion
PRESS RELEASE: RingCentral UK is providing British businesses with the tools to communicate and operate effectively in the global market by launching RingCentral Global Office™ in Europe. It is also expanding local support for its Developer Program as part of the open Connect Platform. Continue reading RingCentral Introduces Global Office to UK Customers and Increases Support for Local Developers
PRESS RELEASE: Interactive Intelligence Group Inc.’s PureCloud® and Communications as a Service℠ (CaaS) solutions have met international compliance requirements across all its global data centers. Continue reading Interactive Intelligence Cloud Solutions Achieve International Compliance
NewVoiceMedia has strengthened its executive team with the appointment of Scott Sampson as Chief Revenue Officer. Based in San Francisco, Scott will have global responsibility for NewVoiceMedia’s sales and marketing functions. Continue reading NewVoiceMedia announces appointment of Chief Revenue Officer
BLOG: Organisations that fail to take data seriously are not only risking the safety of their customers’ most sensitive information, but also gambling with their own business reputation. Matt Bryars, CEO of Aeriandi discusses the importance of data storage, archive and retrieval solutions and why the cloud may hold the answers businesses are looking for. Continue reading Do You Know Where Your Archive Call Recording Data Is?
BLOG: Magnus Geverts at Teleopti takes a look at providing a cohesive experience across different channels supported by flexible workforce management (WFM) Continue reading Omni-channel is hot news so what’s the hitch? asks Teleopti