PRESS RELEASE: Journeycall has been awarded its first contracts as part of a highly sought-after framework agreement for Transport for London (TfL) contact centre services. Continue reading Journeycall awarded highly sought-after contracts with Transport for London (TfL) for contact centre services
Daily Archives: May 31, 2016
BT calls in Parseq
PRESS RELEASE: Parseq has secured an additional contract to provide telecommunications giant, BT, with sales centre support. Continue reading BT calls in Parseq
Soccer Aid 2016 – Confero Call Centre aims to take £120,000 donations for UNICEF
PRESS RELEASE: Wembley based outsourcer Confero are aiming to take £120,000 for UNICEF’s Soccer Aid 2016 by donating 60 call centre agents, who will be answering calls for the Telethon at their state-of-the-art call centre in Wembley. Continue reading Soccer Aid 2016 – Confero Call Centre aims to take £120,000 donations for UNICEF
NewVoiceMedia’s cloud technology shoots SponsoredLinX up the rankings for customer experience
NewVoiceMedia announced that SponsoredLinX has transformed its customer experience with ContactWorld for Service. Continue reading NewVoiceMedia’s cloud technology shoots SponsoredLinX up the rankings for customer experience
Q-Suite 5.13 Improves Ease-of-Use for Call Center Software Administrators
PRESS RELEASE: Indosoft announces a new release of its contact center software. Q-Suite 5.13 adds several features to reduce the workload of setup and administration. It adds centralized management of some common tasks and adds efficiency to others. Configuration happens once and changes are applied as needed. Continue reading Q-Suite 5.13 Improves Ease-of-Use for Call Center Software Administrators
Parker Software: Robots won’t take your job
BLOG: There’s currently a misleading rumour doing the rounds that suggests robots are going to take our jobs. We’ve been led to believe that the human race will be left to fend for itself in a dystopian future made up of dancing humanoids that can climb stairs and serve us Jägerbomb cocktails. Here, Howard Williams, marketing director at Parker Software, looks at the future of business automation and the vital role people will still have to play. Continue reading Parker Software: Robots won’t take your job
Friedbert Schuh promoted to Senior Vice President and General Manager EMEA at Genesys
PRESS RELEASE: Genesys announced that Friedbert Schuh has been promoted to the position of Senior Vice President and General Manager, EMEA. In his new position Schuh will lead Genesys’ business across Europe, the Middle East and Africa. He succeeds Mark Turner, who was recently appointed Executive Vice President of Global Sales and Field Operations. Continue reading Friedbert Schuh promoted to Senior Vice President and General Manager EMEA at Genesys
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide Report
PRESS RELEASE: Interactive Intelligence Group Inc. has been positioned as a Leader in the Gartner 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide1. Continue reading Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide Report
KCOM appoints Tim Meredith as Director of Product Portfolio and Technology Innovation
IT and communications services provider KCOM has announced today the appointment of Tim Meredith as Director of Product Portfolio and Technology Innovation. Continue reading KCOM appoints Tim Meredith as Director of Product Portfolio and Technology Innovation
Freshdesk Expands Global Presence with New Office in Berlin
PRESS RELEASE: Freshdesk announced the opening of a new regional office in Berlin, Germany. Freshdesk has doubled its customer base in just over a year, from 40,000 to 80,000 customers, with nearly a third of the business coming from Europe. Adding to their existing UK office, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe. Continue reading Freshdesk Expands Global Presence with New Office in Berlin