PRESS RELEASE: Conversocial announced that it will be rolling out new SMS channel support to integrate alongside existing social customer service channels. Conversocial’s SMS connector will allow clients to apply the most advanced social customer service tactics to SMS, using the Conversocial platform and Channel API designed to accelerate further channel support. Combining the power of social and mobile channels together along with Facebook Messenger, Converoscial has live chat coverage for every mobile customer. Continue reading Conversocial Launches SMS Channel With Full Two Way Conversational Support
Daily Archives: June 3, 2016
Virtual Hold Technology Extends Interactive Intelligence PureCloud Callback Capabilities
PRESS RELEASE: Virtual Hold Technology (VHT) has integrated VHT Cloud™, its cloud-based callback solution, with the Interactive Intelligence PureCloud® platform. Demos can be seen at the annual Interactive Intelligence INTERACTIONS 2016 customer and partner event; held June 6 to 8 in Indianapolis, Indiana. Continue reading Virtual Hold Technology Extends Interactive Intelligence PureCloud Callback Capabilities
Ytel and Govolution Launch Strategic Partnership
PRESS RELEASE: Govolution, LLC and Ytel announced a partnership between their two organizations where Ytel will provide its customers with new payment features powered by Govolutions’s Velocity Call Center Payments platform. The new features will benefit Ytel’s Cloud Contact Center solution. Continue reading Ytel and Govolution Launch Strategic Partnership
‘Code Red’: relaxed attitude to card transaction in public puts millions at risk
PRESS RELEASE: While many people are concerned about the amount of their personal data that is held by large companies, and the potential for data breaches, it seems that people are surprisingly cavalier about sharing their own actionable credit and debit card data with complete strangers. Continue reading ‘Code Red’: relaxed attitude to card transaction in public puts millions at risk
mplsystems positioned in the 2016 Gartner Magic Quadrant for the CRM Customer Engagement Centre
PRESS RELEASE: mplsystems announced their inclusion in Gartner’s 04 May 2016 “Magic Quadrant” – for the CRM Customer Engagement Centre. This positioning follows their inclusion as a Visionary in Gartner’s 15 October 2015 Magic Quadrant for Contact Centre as a Service (CCaaS) Western Europe, making them one of two vendors to appear in both Magic Quadrants. Continue reading mplsystems positioned in the 2016 Gartner Magic Quadrant for the CRM Customer Engagement Centre
Avaya Named a Leader by Gartner in 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide
PRESS RELEASE: Avaya announced that this year marks the 16th year positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, a position held since the report’s inception in 2001. Continue reading Avaya Named a Leader by Gartner in 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide
Support.com Named Top 50 Contact Center Outsourcer by CUSTOMER Magazine
PRESS RELEASE: Support.com, makers of award-winning Support.com® Cloud software (formerly “Nexus®”) for Support Interaction Optimization and a leading provider of tech support and turnkey support center services, has announced that TMC, a global, integrated media company, has named Support.com on its CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking. Continue reading Support.com Named Top 50 Contact Center Outsourcer by CUSTOMER Magazine