PRESS RELEASE: Support.com, makers of award-winning Support.com® Cloud software (formerly “Nexus®”) for Support Interaction Optimization and a leading provider of tech support and turnkey support center services, has announced that TMC, a global, integrated media company, has named Support.com on its CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking.
“We are extremely pleased to be recognized by TMC as a top domestic inbound contact center services agency,” said Elizabeth Cholawsky, President and CEO of Support.com. “Our entire strategic offering is guided by the principles of delivering more intelligent, contextual support for today’s connected consumers. This approach leads to not only more effective and efficient support experiences, but improved customer satisfaction and value to our customers.”
The Top 50 Contact Center Outsourcing Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed between November 1, 2014 and October 31, 2015.
“Based on their total billable minutes, the editors of CUSTOMER have ranked Support.com as a Top 50 outsourced contact center agency. Support.com documented through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity contact center services.”
The Top 50 Contact Center Outsourcing Global, Inbound, Outbound and Interactive rankings are published online and in the June 2016 issue of CUSTOMER Magazine.