Capex free, business ready, incentivised and cost effective 2,960 sq m contact centre available

PRESS RELEASE: Leamington House provides 2,960 sq m (31,831 sq ft) of Grade A office/contact centre space in Coventry. It is available in its entirety or as a single floor solution on traditional lease terms, or as a Managed Office Solution (300 to 500 desks). Continue reading Capex free, business ready, incentivised and cost effective 2,960 sq m contact centre available

Unify Introduces OpenScape Desk Phone CP Family with Industry-Leading Collaboration Software Integration

PRESS RELEASE: Unify, the Atos brand for communications software and services announced the introduction of the OpenScape Desk Phone CP Family, which includes innovative new desk phones integrated with collaboration software to meet the demands of companies navigating workplace digital transformation. Continue reading Unify Introduces OpenScape Desk Phone CP Family with Industry-Leading Collaboration Software Integration

ShoreTel Partners with Ingram Micro in China

PRESS RELEASE: ShoreTel® announced it has extended its relationship with technology distributor, Ingram Micro® to support customers and grow its business in the Mainland China market. Building on its existing relationship in Hong Kong, Singapore and India, Ingram Micro is the sole distributor of ShoreTel premises Unified Communications solutions in mainland China. Continue reading ShoreTel Partners with Ingram Micro in China

JDM Software Sets Fresh Course with New Owner

PRESS RELEASE: JDM Software, the software developer of PeterConnects Attendant for Cisco Unified Communications Manager and Microsoft Skype for Business announced that Lucas de Clercq is its new owner and CEO. Under this new ownership, the business will focus on broadening the product portfolio for Cisco and Microsoft. The central themes of product development focus on offering reachability, context and control over communication. Continue reading JDM Software Sets Fresh Course with New Owner

New Client Services Director at GI Insight aims to achieve more growth for clients

GI Insight has confirmed the appointment of Alison Wright – former Head of Tesco Club Card CRM – as Client Services Director. This new appointment comes at an exciting time when the firm is making significant movements by integrating real-time data with other offline and online information. Continue reading New Client Services Director at GI Insight aims to achieve more growth for clients

Empirix Receives Avaya DevConnect Certification for Encrypted and Disaster Recovery/Failover Communications Test Automation

PRESS RELEASE: Empirix announced that it has received Avaya Dev Connect Certification for the Empirix Hammer Test Platform relative to the Avaya Aura architecture. This capability delivers key functional requirements for any organization or government service deploying secured communications. Continue reading Empirix Receives Avaya DevConnect Certification for Encrypted and Disaster Recovery/Failover Communications Test Automation

HGS Unveils DigiCX Suite of Services to Help Companies Deliver Optimized Customer Experiences

PRESS RELEASE: Hinduja Global Solutions (HGS) launched DigiCX, a suite of CX services focused on transforming traditional customer experiences. DigiCX leads with self-service intelligently integrating people to help consumers ‘Get the Right Answer Fast’ at every moment of truth using analytics, automation, and artificial intelligence. Continue reading HGS Unveils DigiCX Suite of Services to Help Companies Deliver Optimized Customer Experiences

Webhelp Rewards 600 Years of Loyal Service

PRESS RELEASE: Webhelp has celebrated the commitment of some of its longest serving colleagues at a special dinner at the Waldorf Astoria Caledonian Hotel in Edinburgh. Andy Doig, Chief Operating Officer and Gillian Campbell, People Director, joined loyal Webhelp team members who were marking 10 and 15 years of service with the company at the glittering event. Continue reading Webhelp Rewards 600 Years of Loyal Service

Maryland Legal Aid Leverages EarthLink Cloud Communications Technology to Provide New Services to Area Veterans

PRESS RELEASE: EarthLink announced long-time customer Maryland Legal Aid’s rapid deployment of EarthLink’s Hosted Contact Center solution to provide enhanced legal advice to local veterans. The cloud-based solution helps drive Maryland Legal Aid’s “Joining Forces Project,” which takes calls from veterans from all branches of the military and provides them with civil legal advice, and if needed, extended representation, free of charge. Continue reading Maryland Legal Aid Leverages EarthLink Cloud Communications Technology to Provide New Services to Area Veterans