LogMeIn introduced Rescue Lens, a new interactive mobile video support offering based on the revolutionary namesake feature in LogMeIn’s professional remote support product, LogMeIn Rescue. Rescue Lens gives businesses a way to let their customers use virtually any mobile smartphone camera to visually walk customer service or claims agents through an issue via live HD streaming video, eliminating the need to rely on the untrained eye or second hand descriptions. Continue reading LogMeIn Puts the Focus on the Customer with New Rescue Lens Video Support Offering
Daily Archives: June 21, 2016
Avaya Focuses on Improving Emergency Services With Location Support
PRESS RELEASE: Avaya is working on technology that will help emergency services across Europe reach incidents faster, providing responders with a caller’s exact location in the event of a crisis. Continue reading Avaya Focuses on Improving Emergency Services With Location Support
MiaRec releases new multilingual interface
PRESS RELEASE: MiaRec announced the release of the multilingual interface of its quality assurance suite for contact centers, making a major expansion of its solutions to global markets. Previously available in English, MiaRec now supports 5 additional languages, including Spanish, French, Russian, Polish and Portuguese. Any new language can be added easily upon request. Continue reading MiaRec releases new multilingual interface
eGain Knowledge receives 2016 Avaya DevConnect Innovation Award
PRESS RELEASE: eGain announced that the eGain Knowledge Snap-in for Avaya Breeze™ has been selected for a 2016 Avaya DevConnect Innovation Award. The eGain Knowledge Snap-in for Avaya Breeze helps eliminate the customer frustration built up while waiting for “the next available agent.” Continue reading eGain Knowledge receives 2016 Avaya DevConnect Innovation Award
Webhelp UK Strengthens Banking, FS and Insurance Team
PRESS RELEASE: Global customer experience and business process outsourcer, Webhelp, has strengthened its UK banking, financial services and insurance team with the appointment of Jack Springman as propositions director. Jack joins Webhelp from Sopra Steria where he was head of customer analytics. Continue reading Webhelp UK Strengthens Banking, FS and Insurance Team
Transcom opens new contact center in Poland
PRESS RELEASE: Transcom announced that the company has opened a new contact center in the city of Bialystok in northeastern Poland. This new site will support growth with clients in Poland, focusing on delivering customer care services in the Polish language on behalf of domestic clients. Continue reading Transcom opens new contact center in Poland
TeleTech Appoints Michael Wellman as Chief People Officer
PRESS RELEASE: TeleTech announced the appointment of Michael Wellman as the Company’s chief people officer (CPO). Wellman will lead a worldwide Human Capital organization with a focus on executing an innovative, forward-thinking people strategy to attract top talent and develop, reward and retain TeleTech’s more than 43,000 employees. Continue reading TeleTech Appoints Michael Wellman as Chief People Officer
Salesforce and Demandware Announce Early Termination of Hart-Scott-Rodino Waiting Period
PRESS RELEASE: Salesforce and Demandware announced the early termination of the waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended on June 17, 2016, in connection with the previously announced proposed transaction under which Salesforce intends to acquire Demandware. Continue reading Salesforce and Demandware Announce Early Termination of Hart-Scott-Rodino Waiting Period
Sinclair Voicenet Named As EMEA Business Partner Of The Year By NICE Systems
PRESS RELEASE: Sinclair Voicenet has been named NICE EMEA Business Partner of the Year. This top award was presented by Rowland Adshead, Vice President Sales EMEA and John O’Hara President EMEA at Interactions EMEA 2016, NICE Systems’ annual partner conference which took place in London on June 9th. Continue reading Sinclair Voicenet Named As EMEA Business Partner Of The Year By NICE Systems
Frost & Sullivan Lauds Teleopti’s Stellar Customer Engagement in the Workforce Management Market
PRESS RELEASE: Based on its recent analysis of the workforce management (WFM) solutions market, Frost & Sullivan recognizes Teleopti with the 2016 EMEA Frost & Sullivan Award for Customer Value Leadership. Teleopti’s pioneering work in the WFM market, backed by the outstanding customer value of its full-featured product set, has earned it an eminent position in the market. Its commitment to product innovation is highlighted by the richness of its features in all areas, from forecasting and scheduling to performance management and agent enablement. Continue reading Frost & Sullivan Lauds Teleopti’s Stellar Customer Engagement in the Workforce Management Market