PRESS RELEASE: Webhelp, has announced the acquisition of top Scandinavian customer relationship management firm, GoExcellent. GoExcellent has nine centres employing 1,700 people across Sweden, Finland, Norway and Denmark and specialises in the technology, media and telecoms sectors. The company has enjoyed strong growth in recent years under the leadership of CEO, Terje Andreassen, and recorded a turnover of US$90m in 2015. Continue reading Webhelp Buys Leading Scandinavian Customer Experience Firm
Daily Archives: June 23, 2016
Mitie and H&F council pioneer a new approach to customer feedback
PRESS RELEASE: Hammersmith & Fulham Council and its contractors Mitie are pioneering a new approach to giving residents in council homes the best repairs and maintenance service in the country, based on real-time feedback from residents. Continue reading Mitie and H&F council pioneer a new approach to customer feedback
Noble IVR Helps MLS Software Optimize Outbound Communications
PRESS RELEASE: Noble Systems reports that product distribution software provider MLS Software has upgraded its legacy Noble platform to the Noble® Enterprise platform with SIPhony to take advantage of enhanced tools and features, including Noble IVR (interactive voice response), which will support its outbound customer contact operations. Continue reading Noble IVR Helps MLS Software Optimize Outbound Communications
Leading Arabian Horse Racing and Breeding Institute Boosts Customer Experience with Altitude Solution
PRESS RELEASE: Altitude Software and Ibtekkar, a key Altitude channel partner in UAE announced the launch of a “Best-in-Class” Contact Center for the Wathba Stallions and the HH Sheikh Mansoor Bin Zayed Al Nahyan Global Arabian Horse Flat Racing Festival. Continue reading Leading Arabian Horse Racing and Breeding Institute Boosts Customer Experience with Altitude Solution
Finnish Operator Setera Chooses Mitel Cloud Solution to Expand Offerings in Southern Europe
Mitel® announced Finnish fixed and mobile operator Setera will power new offerings in Italy with MiCloud, the industry-leading cloud platform designed for service providers to quickly launch cloud services and grow recurring revenue. Continue reading Finnish Operator Setera Chooses Mitel Cloud Solution to Expand Offerings in Southern Europe
ACC Thailand Rings in Digital Thailand With New Avaya Customer Experience Solutions
PRESS RELEASE: Advanced Info Service (AIS) Public Company Limited, Thailand’s largest GSM mobile phone operator announced that it has upgraded its customer contact center system to deliver a consistent, enhanced and personalized customer experience for its growing subscriber base. Continue reading ACC Thailand Rings in Digital Thailand With New Avaya Customer Experience Solutions
International Fortune 500 Company Selects inContact to Consolidate Worldwide Network of Contact Center Locations
PRESS RELEASE: inContact announced an international Fortune 500 company upgraded their contact center technology to inContact’s Customer Interaction Cloud. The company will transition 250 contact center agents, in several locations around the globe, to inContact’s scalable cloud solution. Continue reading International Fortune 500 Company Selects inContact to Consolidate Worldwide Network of Contact Center Locations
RingCentral, Google Join Forces to Help Transition Enterprises to the Cloud
PRESS RELEASE: RingCentral and Google join efforts to help mid to large size enterprises transition to the cloud. Companies are increasingly adopting cloud productivity tools like Google Apps and cloud communications applications like RingCentral Office® to enable greater flexibility and workflow efficiency. This has created a rise in demand for a seamless experience between these types of applications so users don’t have to jump in and out of different environments to get work done. Continue reading RingCentral, Google Join Forces to Help Transition Enterprises to the Cloud
Stefanini Launches Artificial Intelligence Platform Sophie in the United States
PRESS RELEASE: Stefanini announced that the company is launching Sophie, its artificial intelligence platform with the ability to turn data into valuable solutions. Aware of the latest trends, Stefanini has invested and developed this platform over the last 3 years as a Research & Development and pilot project for clients in Brazil, and now, the company is launching the platform in the United States. Continue reading Stefanini Launches Artificial Intelligence Platform Sophie in the United States
LiveOps Cloud Offers Free Trial of CxEngage to Help Customers Modernize Their Contact Centre
PRESS RELEASE: LiveOps Cloud announced a free trial of CxEngage, an always-on, highly secure, true multi-tenant and instantly scalable CCaaS platform. The 30-day free trial program allows organizations a risk-free opportunity to explore the value of CxEngage firsthand, realize the power of a cloud-based contact center and transform their customer service operations and customer experiences from day one. Continue reading LiveOps Cloud Offers Free Trial of CxEngage to Help Customers Modernize Their Contact Centre
New Study Finds Mobile Experiences Make or Break Customer Loyalty; Consumer Satisfaction Across Industries Declining
PRESS RELEASE: A new study by LogMeIn and research firm Vanson Bourne reveals that companies are falling woefully short when it comes to delivering a satisfying mobile experience for customers. The research showed that on average only 52 percent of respondents reported that they were satisfied with their last mobile engagement with a business, a drop from the 59 percent in 2015. With 85 percent of respondents unlikely to do business with a company following a bad mobile experience, these results are incredibly problematic. Continue reading New Study Finds Mobile Experiences Make or Break Customer Loyalty; Consumer Satisfaction Across Industries Declining