PRESS RELEASE: Interactions, LLC, a leader in speech and natural language technology and developer of Intelligent Virtual Assistant solutions for enterprise customer care appointed Deepak Batheja as Executive Vice President of Technology and CIO, further expanding its roster of experienced leadership personnel. Batheja will primarily focus on expanding Interactions’ rich portfolio of customer care offerings, powered by artificial and human intelligence.
As Interactions’ Executive Vice President of Technology and CIO, Batheja will be responsible for the strategic leadership and management of product and platform development, all technical operations, as well as oversight of the Curo(™) Speech and Language platform, which Interactions recently acquired as Watson from AT&T and rebranded as Curo.
For four consecutive years, Batheja was recognized by InformationWeek as a Top-250 executive for establishing a world-class business-enabling technology function. Most recently, he was recognized by ComputerWorld as a 2016 Top 100 Premier Leader.
“Deepak brings a wealth of experience in managing large, complex development organizations during a time of growth,” said Mike Iacobucci, CEO of Interactions. “With his vast experience as a technology leader for one of the largest business process outsourcers in the world, and years focusing on the contact center and customer care market, Deepak will help to propel Interactions forward, and to scale product development in our rapidly changing technology space.”
Prior to joining Interactions, Batheja spent nearly three decades in global information technology operations. Most recently, Batheja served as the Senior Vice President and Chief Technology Officer of Sutherland Global Services, where he enhanced the company’s valuation by managing numerous innovative products and transformed the business through automation. He also led the Business Process Outsourcing provider through three global merger and acquisition integrations, introduced new geographies, while digitizing the business through next-generation technology platforms.
Prior to his time at Sutherland Global Services, Batheja was Senior Vice President and Chief Technology Officer at Sungard Data Systems Inc. and Vice President of Worldwide Real Time Infrastructure Business at Unisys Corporation.
“I’m thrilled to be joining the Interactions team at this pivotal time of growth and continued success,” said Batheja. “Interactions offerings uniquely solve the real challenges that exist in the customer care market today. In an industry that is in need of change, Interactions brings the right technology at the right time and addresses a whitespace in enterprise-to-consumer communications by applying artificial intelligence, speech recognition, and machine learning in innovative ways.”
Interactions is a pioneer in multichannel intelligent Virtual Assistant solutions. It is the first and only company to offer Adaptive Understanding™ technology, which blends artificial and human intelligence to expand what’s possible in self-service and deliver unprecedented customer experience. The company’s intelligent Virtual Assistant solutions deliver efficient interactions between businesses and consumers across all customer care channels while greatly reducing the high costs associated with customer care.