PRESS RELEASE: Solgari has announced its successful deployment at BCK and its sister company BCK Wealth Management Ltd (BCK). Solgari has replaced BCK’s entire traditional landline infrastructure with a cloud-based telephony solution that offers low cost, instant voice communications for all users across all internet connected endpoints. Continue reading The BCK Group completes global cloud communications project in just 60 hours with Solgari
BroadSoft announced that Broadsmart Global, a leading hosted UCaaS provider for medium-to-large multi-location enterprise customers, has selected the BroadCloud Contact Center Salesforce Edition for its call center – enabling Broadsmart and its affiliated companies to offer enhanced call center efficiency, customer service and agent availability. Continue reading Broadsmart Selects BroadSoft’s Cloud Contact Centre Offering
PRESS RELEASE: Jacada announced that one of its Fortune 50 technology customers has again made an additional material order to extend its utilization of Jacada Visual IVR customer interaction technology. Following a recent expansion into more markets, use cases, and business lines, the new contract extends the company’s implementation of Jacada’s patented Visual IVR solution. Continue reading Leading Global Technology Company Places Additional Material Order to Extend Jacada Visual IVR Implementation
BroadSoft is taking its BroadCloud® platform and UC-One® application through the FedRAMP compliance process. Compliance will enable BroadSoft’s public sector channel partners to more rapidly deliver cloud-based PBX and unified communication and collaboration services to government agencies. Continue reading BroadSoft Announces FedRAMP Compliance Process Underway for Cloud-Based Unified Communications Solution
PRESS RELEASE: CallMiner announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through the sharing of ideas. EO provides a platform for peer-to peer networking and access to thought leadership content. Continue reading New online community EngagementOptimization.com provides best practices and networking for CX professionals
PRESS RELEASE: Five9 announced that Westcon-Comstor, a prominent value-added global distributor, has expanded its distribution agreement to include the award winning solutions from Five9. This agreement allows Westcon-Comstor to distribute Five9 solutions worldwide, to more than 150 countries. Continue reading Five9 Partners with Westcon-Comstor for Global Distribution of Award Winning Five9 Solution
PRESS RELEASE: Hinduja Global Solutions (HGS), the BPO arm of diversified Hinduja Group, aims to enter Latin America and the Caribbean Islands. Talking to Deccan Herald, HGS CEO Partha De Sarkar said, “We are exploring new nearshore and offshore locations that will enhance our delivery network and suit our clients’ needs. Our business in Jamaica is expanding, and we are pleased with its growth as a nearshore centre.” Continue reading HGS aims to enter Latin America
PRESS RELEASE: Xerox’s ability to incorporate automation to improve traditional, manual processes in customer care and finance and accounting is being recognized as one of the best approaches in the business process outsourcing industry. Continue reading Automation Drives Performance for Xerox Clients Utilizing Customer Care and Finance & Accounting Services
PRESS RELEASE: Carousel Industries, a leader in communication and network technologies, professional and managed services, and cloud solutions announced it has acquired Dallas-based SOURCE, Inc., a provider of unified communications, asset management, and inventory logistics solutions and services. Terms of the agreement were not disclosed. Continue reading Carousel Industries Acquires SOURCE, Inc.
PRESS RELEASE: Genpact announces that it has entered into a definitive agreement to acquire PNMsoft. PNMsoft complements and easily integrates pre-existing systems of records that typically host manual process work, and will act as a core component in Genpact’s digital portfolio whose roadmap comprises close to 100 digital solution components (“digital assets”). Continue reading Genpact Agrees to Acquire Dynamic Workflow Platform Leader PNMsoft
PRESS RELEASE: Webhelp, Europe’s third largest customer experience and BPO company, will explore the future of bots and how the world of customer experience will change as a result of their increasing use at this year’s inaugural Viva Technology summit in Paris. Continue reading Could Bots be the Future of Customer Service?
PRESS RELEASE: Leading leisure and gaming company, The Rank Group Plc, has appointed customer service veteran Liam Smith to the new position of Director of Customer Contact. Reporting to Customer Operations Director, Darren Moffett, Liam will be responsible for opening and managing a new centre of customer excellence in Sheffield, which will employ over 60 people. Continue reading Rank appoints new Director of Customer Contact
7 announced that Hilton Worldwide has introduced predictive chat technology, powered by 7’s Customer Engagement Platform, to deliver an intuitive and personalized online experience for its hotel guests worldwide. Continue reading Hilton Rolls Out Predictive Chat Powered by 7 ®
PRESS RELEASE: UK consumers are increasingly standing up to poor performing service providers by purposely withholding payments, according to new research – with 48% saying they had withheld or defaulted on payments in the past as a result of poor customer service or billing issues. Continue reading UK consumers stand up to poor performing service providers by withholding payments
PRESS RELEASE: Paul Cogan has been appointed as COO of Irish technology leader VoiceSage at a pivotal time in the firm’s growth trajectory. Tasked with helping build on the firm’s on-going European success, Cogan’s 15 years of corporate and financial experience, gained with Deloitte, Reox Holdings and Digisoft and the expertise he gained in sales leadership roles at MTN and Vodafone, will help keep the firm’s growth plans on a firm financial and operational footing. Continue reading VoiceSage’s New COO To Prioritise Expansion