Oracle announced that it has entered into a definitive agreement to acquire NetSuite, the very first cloud company. The transaction is valued at $109.00 per share in cash, or approximately $9.3 billion. Continue reading Oracle Buys NetSuite
Monthly Archives: July 2016
2000 New Recruits Given the Chance to Build Long Term Careers in Customer Care
PRESS RELEASE: Sitel announced plans to create over 2,000 new jobs in the months leading up to Christmas to help support customers during the holiday period. Sitel is creating over 2,000 roles between now and the end of the year staff support the company’s growth of over 50% in the last 18 months. This has been generated by securing new clients, growing existing clients and resulted new sites in the UK. Continue reading 2000 New Recruits Given the Chance to Build Long Term Careers in Customer Care
Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution
PRESS RELEASE: Adtech Global, an outsourced provider of contact center solutions and services, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. Continue reading Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution
Medical and Education Organizations Select ShoreTel Connect CLOUD and ONSITE
PRESS RELEASE: ShoreTel® announced the continued success of ShoreTel Connect™ with new medical and education customer wins, Cape Medical Supply and Pennsylvania State Education Association. Continue reading Medical and Education Organizations Select ShoreTel Connect CLOUD and ONSITE
Grupo SM Achieves More Efficient Customer Service with Altitude Software
PRESS RELEASE: Altitude Software is announcing that Grupo SM, one of the main publishing groups in Spain and Latin America, has implemented its Altitude Workflow solution, achieving better, more efficient customer service while better managing company resources. Continue reading Grupo SM Achieves More Efficient Customer Service with Altitude Software
XO Communications launches SIPack, a simplified SIP solution promoting business continuity
PRESS RELEASE: XO Communications (XO) launched SIPack, an innovative simplified solution that delivers Session Initiated Protocol (SIP)-based voice service over a private dedicated connection, giving businesses the security, control and business continuity they need. Continue reading XO Communications launches SIPack, a simplified SIP solution promoting business continuity
NewVoiceMedia named finalist for 2016 Technology Awards
NewVoiceMedia announced that it has been named a finalist in the TMT News 2016 Technology Awards. Finalists represent the technology industry’s most innovative organisations, individuals, products and services. Continue reading NewVoiceMedia named finalist for 2016 Technology Awards
Regulated Industry? Say Goodbye to Faceless Communications
Increasingly, customer experience is dictating the direction of travel for customers – whether it’s towards a greater involvement with your business, or if it’s towards your competitors. In regulated industries, there is a specific challenge for improving the customer experience that relates directly to the regulated communications their clients receive: how does a business maintain compliance with the rules whilst also communicating with customers on a personal level? Continue reading Regulated Industry? Say Goodbye to Faceless Communications
Noble Systems Issued Twelve New Patents
PRESS RELEASE: Noble Systems announces that it has been issued 12 new patents in the first half of 2016. These new patents follow the noteworthy expansion of the company’s patent holdings from the previous year. The growth of its patent library is targeted at protecting the technology investments of Noble Systems’ clients. Continue reading Noble Systems Issued Twelve New Patents
Crescent Wealth capitalises on cloud technology to transform customer experience
PRESS RELEASE: NewVoiceMedia announced that Crescent Wealth has transformed its customer experience with its ContactWorld for Service solution. Continue reading Crescent Wealth capitalises on cloud technology to transform customer experience
BroadSoft Launches Mobile Offering for Canadian Small Businesses With Rogers
BroadSoft announced that Rogers Communications has selected BroadSoft to power Rogers Unison, a mobile-first cloud PBX offering that enables small businesses to extend the full range of desk phone business telephony features to a user’s preferred mobile devices — ensuring that workers remain productive from any location and at any time. Continue reading BroadSoft Launches Mobile Offering for Canadian Small Businesses With Rogers
Serveurcom Selects Metaswitch for Business Communications
PRESS RELEASE: Metaswitch Networks® announced that Serveurcom, an Internet service provider (ISP) based in Le Mans, France, has deployed Metaswitch’s Business Communications solution to deliver hosted voice and rich unified communications (UC) and collaboration services to its growing customer base. Continue reading Serveurcom Selects Metaswitch for Business Communications
Xura enters strategic partnership with Evamp & Saanga to deliver superior support for customer engagement tool, Xura Elements
PRESS RELEASE: Xura announced its forge team had entered into a strategic partnership with Evamp & Saanga, a leading developer of web, mobile and telecom related applications and solutions for the Middle-East, Africa and South-Asia markets. By working together, Evamp & Saanga can now leverage Xura’s expertise in enterprise engagement solutions across its own applications, while providing system integration and local sales support across its operating regions, primarily focusing on Xura Elements, built on Xura’s forge RTC platform. Continue reading Xura enters strategic partnership with Evamp & Saanga to deliver superior support for customer engagement tool, Xura Elements
Stratus Video and CafeX Collaborate to Give ER Patients Faster Access to Specialized Care
Stratus Video and CafeX Communications announced their collaboration on a new solution that provides a better, more efficient urgent care experience for patients by empowering emergency room staff to immediately reach on-call specialist physicians through virtual communication. Continue reading Stratus Video and CafeX Collaborate to Give ER Patients Faster Access to Specialized Care
ConvergeOne Appoints Jim Felicetti As Vice President, Business Development
PRESS RELEASE: ConvergeOne announced that Jim Felicetti has been named the company’s Vice President, Business Development. Continue reading ConvergeOne Appoints Jim Felicetti As Vice President, Business Development