Monthly Archives: July 2016

Outsourcing, Recruitment

2000 New Recruits Given the Chance to Build Long Term Careers in Customer Care

PRESS RELEASE: Sitel announced plans to create over 2,000 new jobs in the months leading up to Christmas to help support customers during the holiday period. Sitel is creating over 2,000 roles between now and the end of the year staff support the company’s growth of over 50% in the last 18 months. This has been generated by securing new clients, growing existing clients and resulted new sites in the UK. Continue reading 2000 New Recruits Given the Chance to Build Long Term Careers in Customer Care →

Technology, Who's Buying What?

Grupo SM Achieves More Efficient Customer Service with Altitude Software

PRESS RELEASE: Altitude Software is announcing that Grupo SM, one of the main publishing groups in Spain and Latin America, has implemented its Altitude Workflow solution, achieving better, more efficient customer service while better managing company resources. Continue reading Grupo SM Achieves More Efficient Customer Service with Altitude Software →

Technology

XO Communications launches SIPack, a simplified SIP solution promoting business continuity

PRESS RELEASE: XO Communications (XO) launched SIPack, an innovative simplified solution that delivers Session Initiated Protocol (SIP)-based voice service over a private dedicated connection, giving businesses the security, control and business continuity they need. Continue reading XO Communications launches SIPack, a simplified SIP solution promoting business continuity →

Blog

Regulated Industry? Say Goodbye to Faceless Communications

Increasingly, customer experience is dictating the direction of travel for customers – whether it’s towards a greater involvement with your business, or if it’s towards your competitors. In regulated industries, there is a specific challenge for improving the customer experience that relates directly to the regulated communications their clients receive: how does a business maintain compliance with the rules whilst also communicating with customers on a personal level? Continue reading Regulated Industry? Say Goodbye to Faceless Communications →

Technology, Who's Buying What?

BroadSoft Launches Mobile Offering for Canadian Small Businesses With Rogers

BroadSoft announced that Rogers Communications has selected BroadSoft to power Rogers Unison, a mobile-first cloud PBX offering that enables small businesses to extend the full range of desk phone business telephony features to a user’s preferred mobile devices — ensuring that workers remain productive from any location and at any time. Continue reading BroadSoft Launches Mobile Offering for Canadian Small Businesses With Rogers →

Technology, Who's Buying What?

Serveurcom Selects Metaswitch for Business Communications

PRESS RELEASE: Metaswitch Networks® announced that Serveurcom, an Internet service provider (ISP) based in Le Mans, France, has deployed Metaswitch’s Business Communications solution to deliver hosted voice and rich unified communications (UC) and collaboration services to its growing customer base. Continue reading Serveurcom Selects Metaswitch for Business Communications →

Technology

Xura enters strategic partnership with Evamp & Saanga to deliver superior support for customer engagement tool, Xura Elements

PRESS RELEASE: Xura announced its forge team had entered into a strategic partnership with Evamp & Saanga, a leading developer of web, mobile and telecom related applications and solutions for the Middle-East, Africa and South-Asia markets. By working together, Evamp & Saanga can now leverage Xura’s expertise in enterprise engagement solutions across its own applications, while providing system integration and local sales support across its operating regions, primarily focusing on Xura Elements, built on Xura’s forge RTC platform. Continue reading Xura enters strategic partnership with Evamp & Saanga to deliver superior support for customer engagement tool, Xura Elements →

Technology, Partnerships

Stratus Video and CafeX Collaborate to Give ER Patients Faster Access to Specialized Care

Stratus Video and CafeX Communications announced their collaboration on a new solution that provides a better, more efficient urgent care experience for patients by empowering emergency room staff to immediately reach on-call specialist physicians through virtual communication. Continue reading Stratus Video and CafeX Collaborate to Give ER Patients Faster Access to Specialized Care →