WEBTEXT Delivers Facebook Messenger Into eGain & Liveperson Webchat for Contact Centre

PRESS RELEASE: WEBTEXT announced that it is the first messaging company to successfully integrate Facebook Messenger into both eGain & Liveperson webchat and deliver it into Cisco & Avaya contact centers.

“Integrating Messenger with two of the largest global contact center webchat companies is a very important milestone for “live” person to person customer engagement”, said AJ Cahill, WEBTEXT CEO. “We’re seeing enormous demand for our messaging solutions from contact center and WEBTEXT is committed to offering more new channels for all messaging users to reach enterprise”.