PRESS RELEASE: NICE announced a set of enhancements to NICE Engage, making it the first truly omni-channel interaction recording platform in the market. With the latest release, global contact centres can benefit from improved regulatory compliance, enhanced and comprehensive business insights, and a seamless customer experience. Continue reading NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5
Daily Archives: July 7, 2016
Convergys to Acquire buw
PRESS RELEASE: Convergys announced a definitive agreement under which Convergys will acquire Germany-based buw for EUR 123 million in cash, subject to certain adjustments. Convergys also announced the transaction is expected to be accretive to Convergys earnings, excluding one-time charges, intangible amortization and integration costs. Continue reading Convergys to Acquire buw
Gigaset pro delivers VoIP solution to new UNICEF offices
PRESS RELEASE: UNICEF has chosen Gigaset pro to provide a full package of telephony services for its new offices. The United Nations children’s rights organization has recently moved from Voorburg to new premises in The Hague. UNICEF has called in IconneCT4u, provider of communication solutions, and Gigaset pro to supply telephony services which are fully in line with the requirements of its new offices, comprised exclusively of flexible workstations on three different floors. Continue reading Gigaset pro delivers VoIP solution to new UNICEF offices
Noble Systems to Host 2016 SNUG APAC Conference
PRESS RELEASE: Noble Systems will host its 2016 Select Noble Users Group (SNUG) Conference for the APAC region next month in Melbourne, VIC, Australia on the 3rd to 4th of August at The Langham Hotel l. The conferences help Noble’s users “get connected” to their Noble products, to other users facing similar business challenges, and to the Noble Systems team, so they can work faster and smarter, lower costs, and optimise results. Continue reading Noble Systems to Host 2016 SNUG APAC Conference
Liquid Voice achieves call recording certification from Avaya
Liquid Voice has announced it has received Avaya Certified Interoperability status for its call recording products providing confidence to Avaya customers and partners seeking a feature rich, software based call recording solution. Liquid Voice believe that it is one of only two call recording technology suppliers to have passed all valid test cases on the latest version of the Avaya Aura Communication Manager. Continue reading Liquid Voice achieves call recording certification from Avaya
Webhelp Names Winners of Viva Technology Customer Experience Challenges
PRESS RELEASE: Webhelp, Europe’s third largest customer experience and BPO company, has announced the winners of the six customer experience challenges set by the outsourcer, as well as the overall customer experience challenge winner, at the inaugural Viva Technology summit in Paris last week. Continue reading Webhelp Names Winners of Viva Technology Customer Experience Challenges
Webhelp Receives Four Nominations at UK Customer Experience Awards
PRESS RELEASE: Leading global customer experience and business process outsourcing company, Webhelp, has been named as a finalist in four categories at this year’s UK Customer Experience Awards. Continue reading Webhelp Receives Four Nominations at UK Customer Experience Awards
16 to 24-year-olds are snubbing the telephone for customer service queries
PRESS RELEASE: Just 7% of 16 to 24 year olds will call a business even in relation to a high value sales query, with research revealing that one in five prefer to buy from businesses that offer multiple channels of communication. It’s not just young people who are turning their backs on the telephone with only 12% of people 16-55 year olds preferring to call a business. Continue reading 16 to 24-year-olds are snubbing the telephone for customer service queries
Integrating social channels is the next big challenge facing contact centres, says Aspect Software
PRESS RELEASE: Twitter may be ten years old this year, but according to the customer engagement technology specialist, Aspect Software, too many brands are still not taking advantage of the customer engagement benefits of social media. The rapid increase in customer enquiries through social media platforms means that brands must put the responsibility firmly in the hands of the customer engagement team to avoid putting their relationships with customers at risk, the firm has said. Continue reading Integrating social channels is the next big challenge facing contact centres, says Aspect Software