PRESS RELEASE: Noble Systems presented its annual Select Noble Users Group Awards at the company’s 2016 SNUG EMEA conference – a gathering of Noble Systems clients and partners – held at the end of June at The Lowry Hotel in Manchester, UK.
Noble’s awards recognise companies and individuals that demonstrate the same pioneering spirit, commitment to clients and emphasis on excellence championed by Noble Systems. The innovations, best practices and service achievements honoured with the awards benefit Noble’s entire user base by influencing the development of new technologies and features.
The winners of the 2016 awards are:
• Account Technologies – Technology Innovator Award
• Enterprise Rent-A-Car – Best Practices, Workforce Management Award
• PRA Group – Best Practices, Contact Centre Operations Award
“Each year, our clients find new ways to impress us with innovative uses of Noble tools and continuous improvements in service level and productivity with the aid of Noble solutions,” said Colin Chave, General Manager, Noble Systems EMEA. “Of special note, PRA Group (pictured) utilise a fully blended Noble solution which includes Noble’s ShiftTrack workforce management for optimisation of customer contact and staffing, enabling them to achieve both inbound service level goals and outbound contact targets.”
Owen James, MD Acq. and Services for PRA Group commented, “We were delighted to receive the SNUG Best Practices Contact Centre Operations Award, which recognises our data-driven operational approach, our track record of maintaining the highest standards of compliance and our commitment to delivering fair outcomes to customers.”