eGain announces distribution agreement with Elisa

PRESS RELEASE: eGain announced that Elisa, a leading communications and online service provider in Finland, will market and resell eGain’s award-winning cloud solutions for knowledge-guided digital engagement in Finland.

A leader in telecommunications, ICT and online service company serving 2.3 million consumers, Elisa is expanding its digital services to consumers and corporate customers. Integrating its own cloud voice platform with eGain Cloud, the company will market and resell eGain’s digital engagement solutions as part of its expanded business client portfolio.

Digital has been on the rise in the Nordics and Baltics with digital commerce projected to grow at 8.12% CAGR (Compound Annual Growth Rate) in the 2016-20 period to over $7B by 2020 in Finland alone (Source: Statista). Businesses in these regions want to take advantage of this opportunity by accelerating digital transformation in their customer engagement operations.

“Business transformation through cloud and digital are well under way in Finland,” said Anssi Okkonen, VP of customer interaction services at Elisa. “Our proven voice infrastructure, integrated with eGain’s best-in-class digital engagement and knowledge solutions, all in the cloud, will enable us to fulfill that demand with speed and scale.”

“Digital by default is increasingly the modus operandi for successful businesses,” said Rex Dorricott, eGain GM for Europe. “We look forward to partnering with Elisa, an innovative Nordic market leader, to serve their digitally-savvy clients with our proven customer engagement solution.”