PRESS RELEASE: Aeriandi, a leading provider of secure voice services, and Proxy Networks, a global leader in remote support and access solutions, today announced a new strategic partnership. The agreement will see Proxy Networks’ screen capture technology incorporated into Aeriandi’s portfolio of secure payment and recording solutions, helping both companies meet the growing client demand for all-in-one secure recording capabilities. Continue reading Aeriandi Expands Scope of Secure Recording Products Through New Partnership with Proxy Networks
PRESS RELEASE: BMC, the global leader in IT solutions for the digital enterprise announced that inContact, the leading provider of cloud contact center software and workforce optimization tools, is leveraging BMC’s TrueSight solution to increase the speed and efficiencies needed to support its rapid business growth. Continue reading inContact Sets Course for Digital Expansion with BMC
PRESS RELEASE: New CMO Justin Helmig brings 19 years of marketing, technology and leadership experience within the software industry. Continue reading Interactive Intelligence Hires New Chief Marketing Officer
8×8 announced that it has been awarded three new patents, bringing 8×8’s total number of patents to 121. These three innovations relate to networked contact centers, data storage and conferencing, enabling businesses to take full advantage of the power of the cloud for their communications needs. Continue reading 8×8 Receives Three New Cloud Communications Patents
PRESS RELEASE: Fonolo announced that it has been granted another key patent related to its call-back technology. The company now has a portfolio of ten awarded patents in the US and three in Canada, with more applications currently pending. Continue reading Fonolo Wins Key Patent on Call-Back Technology for the Contact Center
PRESS RELEASE: HireIQ Solutions announced that it has introduced the next-generation of customer engagement center workforce optimization – WFO 2.0. The company’s approach more completely and effectively incorporates the human capital component of the current workforce optimization technology and process model through the use of specialized customer engagement assessment solutions. Continue reading HireIQ Introduces Next-Generation WFO 2.0 for Customer Service Organizations.