PRESS RELEASE: Aeriandi, a leading provider of secure voice services, and Proxy Networks, a global leader in remote support and access solutions, today announced a new strategic partnership. The agreement will see Proxy Networks’ screen capture technology incorporated into Aeriandi’s portfolio of secure payment and recording solutions, helping both companies meet the growing client demand for all-in-one secure recording capabilities.
Proxy Networks’ screen capture technology has been used for enterprise-scale screen recording at contact centres and helpdesks around the globe for over two decades. Its addition to Aeriandi’s secure recording platform will allow administrators to initiate recordings of agent desktops, playback on demand, export and edit recordings in the video editing software of their choosing. It will also help them to analyse activity for auditing and performance management purposes. This new functionality is in addition to the secure voice recording, archiving and retrieval capabilities already available as part of the Aeriandi platform.
“Proxy Networks’ extensive experience in the global screen recording market and its seamless integration with our call recording platform make it the ideal technology partner for Aeriandi,” said Tom Harwood, Chief Product Officer, Aeriandi. “This is the latest step in our mission to become the global leader in secure recording systems. This partnership will put us on an even footing with the established industry players such as Verint and NICE, allowing us to effectively compete on the global stage.”
“This partnership represents an exciting opportunity to see our reliable, scalable screen capture technology put to use in contact centres around the world as part of Aeriandi’s innovative voice recording platform,” said Andy Kim, CEO of Proxy Networks. “As customers increasingly look for all-in-one solutions to their voice and screen recording needs, the combination of Aeriandi and Proxy Networks technology represents one of the best offerings available on the market today.”