Voci and TopBox Partner to Provide Powerful Voice-based Root Cause Analysis

PRESS RELEASE: Voci Technologies announced its new partnership with TopBox. Voci’s state-of-the-art V-Spark Voice Analytics™ engine will be integrated into TopBox’s analytics software for a truly comprehensive view of customer interactions.

“Voci has been fantastic to work with,” says Jeff Yentis, President of TopBox. “We evaluated several other vendors to see which one had the most accurate transcripts and the most robust technology. Voci had far and away the highest accuracy and the easiest integration. You can’t generate high-quality insights without high-quality speech data, and Voci provides exactly that.”

Voci CEO Anthony Gadient adds, “TopBox has an attractive analytics platform for root cause analysis. The addition of Voci’s voice transcription capabilities to that platform will accelerate the adoption of this disruptive capability across the contact analytics market. We’re excited to work with a company that’s on the leading-edge of technology like TopBox and look forward to a long and successful relationship.”

With the addition of V-Spark, TopBox’s solution now provides a wide range of acoustic-based metadata like speaker emotion and gender identification in addition to Voci’s high-quality voice transcriptions. The Voci-TopBox partnership enables companies of all sizes to view these highly accurate transcripts alongside the rest of their data for a deeper understanding of root cause and global insights into agent performance, customer experience, sales effectiveness, and marketing intelligence.