PRESS RELEASE: At Cisco Live, Cisco’s annual IT and communications conference, SpinSci Technologies announced the release of Agenta Snap™ and Agenta™ Cloud. Agenta Snap is an enterprise extension to the Cisco Contact Center and Cisco Unified Communications offerings, providing users with powerful and seamless integration into third-party applications, including healthcare organizations’ EHR systems.
The customer and patient experience is dramatically improved by placing valuable contact data at the fingertips of agents and healthcare staff, both within the Agenta Snap customizable interface and via Agenta Snap’s intelligent screen pop of an organization’s enterprise application or EHR system. Agenta Snap assists users in identifying key customer and patient information without extra work or interruption to their existing workflow. This enables agents and healthcare staff to quickly solve customer and patient issues, rather than spending valuable call time searching for the individual’s data.
“With the consolidation we’re seeing in the healthcare industry, the patient experience is paramount as healthcare organizations look to differentiate and provide more personal and relevant interactions with their patients,” said Jason Tepper, COO, SpinSci. “Agenta Snap, together with its enterprise application adapters, provides a cohesive and tightly integrated solution as organizations work to holistically integrate critical patient data and EHR systems into their patients’ journey.”
Agenta Cloud, combined with Tropo, part of Cisco, enables an intuitive customer experience by extending collaborative customer interactions through the cloud. Agenta Cloud’s inherent integration capabilities with leading EHR and CRM applications allow organizations to realize cloud benefits with on-premise investments, creating a flexible business model. Furthermore, Agenta Cloud’s state-of-the-art infrastructure provides a high level of data security and compliance standards, enforcing compliance with corporate IT security policies and standards. The ability of Agenta Cloud to dynamically scale allows for seasonal ramp-up and ramp-down, so that organizations can effectively deal with capacity spikes.
“With customer needs changing, organizations are striving to find ways to improve service levels. A paradigm shift is underway where customer interactions are becoming more proactive in real-time,” said Rajit Kumar, CEO, SpinSci. “Agenta Snap and Agenta Cloud make these interactions dynamic and intuitive, thus improving customer loyalty, expediting time to market and enhancing corporate brand presence.”
Platform Support and Compatibility
Agenta Snap integrates to most major EHR platforms and third-party applications. Seamlessly integrated with the Cisco Finesse architecture, Agenta Snap requires a valid, working installation of Cisco UCCE, PCCE or UCCX. Agenta Snap is compatible with Finesse version 10.5 and higher. Agenta Snap is supported on Windows 7, Windows 8/8.1, Windows 10 and Mac OS (coming soon).