PRESS RELEASE: Intelenet® Global Services announces that it has won the ‘Customer Service Training Programme of the year’ award at the prestigious Customer Service Training Awards 2016. Intelenet® Global Services has received this award in recognition of their efforts to develop teams which are able to offer a high standard of customer service which meets customer expectations.
Intelenet® Global Services’ Project Potential program saw their NPS scores increase by 20 per cent and reduced the level of customer complaints through a highly effective training program.
The global outsourcing specialist employs more than 55,000 employees which operate from 100 centers across 8 countries. It was shortlisted in two categories, ‘Customer Service Training Team of the year’ and ‘Customer Service Training Program of the year’, displaying their consistently high level of customer service.
Intelenet® Global Services designs an approach so that every member of staff is empowered to take ownership and understand their role in engaging with customers, increasing NPS scores and reducing complaints. Intelenet® was able to create a bespoke program which allowed them to tailor their coaching and support to meet the needs of customers.
Bhupender Singh, CEO of Intelenet® Global Services, comments: “We are extremely honored to receive this award. Building strong relationships with our customers allows us to better understand their needs and enhance their experience and satisfaction. Customer Service is an important measure of success and we are thrilled to be recognized for our level of service. It is a testament to the hard work all our teams put in.”
Singh added: “Our approach enables us to meet the needs of our clients in order to better cater to their end customers. Our training programs are specifically dedicated to equip and develop their team members to create a team which is well versed on how to engage with the end customers.”