Major contract win for Motherwell business

PRESS RELEASE: A major contract awarded by B&Q to contact centre Ascensos will see the Motherwell based business open a new office in Clydebank, West Glasgow. The new multimillion pound contract will double Ascensos’ total workforce to 750 people and ensure it is on target to employ over 1,000 people by 2017. The contract will see this support expanded to include all of B&Qs customer service channels including telephone, email, web and chat services, from October 2016.

Ascensos already provides real-time social media contact support to B&Q, the UKs leading home improvement and garden living retailer.

Established in 2013, Ascensos already employs 400 staff and is one of Scotland’s fastest growing premier contact centres. The new Clydebank facility reflects the continuing growth of the company and its ambitious expansion plans.

It has already beaten off some of the world’s most established contact centre providers to win contracts with Karen Millen, Argos, Oasis and Scottish Power.

John Devlin, Managing Director of Ascensos, said:  “We are delighted to be selected as a strategic partner of B&Q. We have established a great relationship with Kingfisher Group and we look forward to building on this and creating a world-class facility for B&Q, their customers and our team in Clydebank.  Ascensos has grown quickly in the last 2 years and this expansion in Clydebank starts another key chapter in our success story.”

Tibor Szabo, Head of Customer Services, B&Q, said: “The warmth and positive spirit of Glaswegians has been an important consideration in choosing Ascensos and the location to take our Customer Call Centre forward. We are delighted to be expanding the work Ascensos is already doing to support our social media channels.”

Ascensos was established by Dermot Jenkinson, John Devlin and Katrine Young, who established award winning top customer care provider beCogent, in Airdrie.

Their revolutionary approach to customer service through their hybrid offering between a standard contact centre model and a modern digital agency, incorporating traditional customer service engagement methods with next generation digital technology, has impressed major global brands.