LivePerson announced it is teaming up with GoDaddy, the world’s largest technology provider dedicated to small businesses. LivePerson is offering businesses on the GoDaddy platform full access to LiveEngage at a special, limited-time price.
LiveEngage gives companies of all sizes the tools to differentiate their brand and connect with more customers, driving exceptional results through intelligent, online chat and mobile messaging.
LiveEngage streamlines customer sales and support channels — from messaging to curated content to live chat — into a single platform for users. The mobile app also empowers business owners to respond to more customers from anywhere. Businesses will also have full access to LiveEngage reporting and analytics, empowering new and growing businesses to learn from customer behavior and optimize their site for an intuitive customer experience.
A recent LivePerson survey of 500 small businesses showed that while SMBs indicated customer service and support as their highest priority, most can dedicate less than 10 percent of their time to customer queries. LiveEngage helps address this service dilemma faced by many SMBs.
“Consumers expect more personal interaction with small companies, but small and mid-sized companies often have the least available bandwidth for customer care,” says LivePerson founder and CEO Robert LoCascio. “LiveEngage helps them deliver the level of support that the consumer has come to expect from resource-rich enterprise companies while maintaining the personal connections their businesses are built on. Teaming up with GoDaddy will help more businesses make the most of their online investment, drive more sales, and build brand loyalty.”
“Messaging is providing enormous opportunity for small businesses to connect with their customers on a more personalized level especially for brands in the ecommerce space,” said Jeff Lulenski, vice president of GoDaddy’s Global Partner Network. “By teaming up with LivePerson, GoDaddy customers have the opportunity to quickly, easily, and affordably enhance their customer experience with LiveEngage and start connecting with their customers immediately.”