Teleperformance Appoints New CEO for UK and South Africa

PRESS RELEASE: Teleperformance has appointed Matt Sims as Chief Executive Officer for Teleperformance UK and South Africa. Matt, who served as Chief Business Development Officer for the UK and South Africa operation prior to his appointment as CEO, brings more than 20 years of outsourcing experience in senior positions to the role.

Commenting on his appointment, which takes immediate effect, Matt said: “After 5 years with the company it is a great privilege to be offered the opportunity to lead the team at Teleperformance in the UK and South Africa as its CEO.

“The world of customer contact is developing at an incredible pace. As the world’s leader in omnichannel customer experience management, I am convinced we have great opportunities to provide exceptional solutions that will help clients transform, unlocking long term benefits of omnichannel insight through the evolution of future-proofed customer contact environments.

“I appreciate the great trust put in me by the Teleperformance management team and look forward to growing our business by delivering real value for our clients, investors and other stakeholders.”

Making the appointment today (19 July), Brent Welch, COO of Teleperformance “We have a great history at Teleperformance of developing our people and our senior management capability from within. Analysts and observers alike often remark that is a clear differentiator within our industry. Matt has demonstrated on many occasions his comprehensive understanding of the challenges and complexities across all aspects of outsourced customer experience management in today’s digitally empowered world, and I congratulate him on his new role helping Teleperformance continue its growth and industry dominance in the 21st century.”