Arkadin Launches Unified Communications Portfolio for an All-in-One Cloud Solution With Advanced Telephony

PRESS RELEASE: Arkadin, an NTT Communications company announced the introduction of Arkadin® Total Connect, a Microsoft Skype for Business hosted service. Integrated into Arkadin ‘as a Service,’ Arkadin Total Connect provides a fully integrated UC ecosystem with voice-enabled Office 365, audio/web/video conferencing and contact centre.

Professional project management, migration services, end-user training, support and change management capabilities ensure efficient onboarding and seamless long-term client care.

“Arkadin is one of only a few service providers operating on a global scale capable of completing Microsoft’s offer as a fully integrated platform for meetings and voice,” says Serge Genetet, Arkadin’s Executive Vice President, Managing Director, Asia Pacific. “Through Arkadin Total Connect, businesses can harness the full power of UC for greater workplace productivity in a convenient, all-in-one cloud-based offer.”

“The Arkadin Total Connect portfolio is very compelling,” says Bill Haskins, Sr. Analyst and Partner at Wainhouse Research. “Going beyond the standard benefits customers should expect for hosted UC deployments, Arkadin adds code-level knowledge of the hosted Skype for Business platform, global infrastructure, robust networks and 24×7 multilingual local support. This combination of services, expertise and infrastructure positions Arkadin to deliver a superior overall experience.”

Arkadin Total Connect offers a complete UC ecosystem

Arkadin’s highly secure and stable global platform is adapted to the specific requirements of customers, making it easy for organisations of any size to have their collaboration services hosted in the cloud. The platform is offered in a cost-efficient, shared cloud environment ideally suited to small to mid-sized organisations. A private cloud model also is available for large individual businesses that require strategic consulting, customisation capabilities, enhanced security and integration services.

Best-in-Class UC Technologies to benefit all businesses

Streamlined, cost-efficient telephony: Arkadin’s hosted business-class phone system enables both internal and external VoIP calls resulting in lower costs and simpler management, as well as traditional PSTN telephony capabilities that allow businesses to ‘reach to’ and ‘be reached from’ any phone in the world. Dated PBX systems can be eliminated, resulting in cost reductions of up to 40% over a three-year period.

Premium infrastructure: Arkadin has a sophisticated global voice architecture and expertise in PSTN integration for managing the complexities of UC deployments. Customers benefit from NTT Communications’ cutting-edge global infrastructure and worldwide data centers which ensure the highest quality services and a superior audio experience. In addition, Arkadin invested in a Skype for Business infrastructure in Asia Pacific, furthering its commitment to a premium customer experience.

Single provider with exceptional services and expertise: Businesses deal with one provider for all UC and telephony needs. Customers receive comprehensive end-to-end implementations, high quality trainings and ongoing care. Arkadin Professional Services manages complex, customised projects or large worldwide deployments to ensure fully interoperable UC ecosystems.

“Microsoft’s Office 365 and Skype for Business provide an opportunity for partners to create innovative solutions that meet a wide range of needs for our mutual customers,” said James Ang, Senior Director of Hosting and Managed Service Providers, Microsoft Asia Pacific. “Arkadin’s commitment to deliver a seamless All-in-One solution is a prime example of how together with our partners, we can offer a complete, enterprise grade communications at a global scale to usher in a new era of workplace communications.”

Arkadin Achieves Microsoft Competencies

Arkadin has attained several competencies demonstrating a best-in-class ability and commitment to meeting Microsoft Corp. customers’ evolving needs. Arkadin was named a Microsoft Gold Communications Partner and a Launch Partner for the new Skype for Business meetings and voice services in Office 365. It also achieved a Gold Cloud Productivity Competency which distinguishes it within the top one percent of Microsoft’s partner ecosystem.