Castle Water appointed to provide services to business customers of Thames Water

PRESS RELEASE: Castle Water and Thames Water have agreed the transfer of Thames’ retail activities for business customers ahead of deregulation of the business water market in April 2017. Castle Water will carry out all aspects of customer service, including invoicing, billing and service queries, and collecting payments.

Castle Water currently supplies water services to customers in Portsmouth on behalf of Portsmouth Water, and supplies thousands of customers in Scotland, where the market has been deregulated since 2008. Castle Water operates all its customer services in-house from its customer service centre in Perthshire, and does not use external call centres. Castle Water has extensive expertise in providing water services to business customers, including operating affinity partnerships with NFU Scotland and the Scottish Council for Voluntary Organisations.

John Reynolds, CEO of Castle Water, said “Castle Water is excited about the opportunity to provide services to customers in the Thames Water area, building on our experience as one of the fastest growing water suppliers in the UK.”

Martin Baggs, Chief Executive of Thames Water, said “Castle Water, like Thames Water, prides itself on delivering high levels of service at a competitive price and is therefore ideally placed to satisfy the retail needs of our business customers, allowing us to focus all our energy on delivering excellent operational water and wastewater services to all our customers and retail services to household customers.”

Scottish Environment Secretary Roseanna Cunningham said: “I’m delighted to hear that Castle Water has been successful in agreeing the transfer of Thames Water’s retail activities for business customers ahead of deregulation of the business water market in April 2017.

“Castle Water expect this to create around 100 jobs at its Blairgowrie headquarters, which is good news for the economy and a huge vote of confidence in the local area. The Scottish Government is committed to making Scotland a Hydro Nation. This deal builds on our already thriving water sector and is another demonstration that we have the skills, expertise and entrepreneurial spirit to succeed and grow our economy.”