Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation

PRESS RELEASE: Genesys announced that affiliates of Hellman & Friedman LLC, a leading private equity investment firm, will make an approximately $900 million investment to acquire a substantial equity stake in the company from existing equity holders. This investment represents an enterprise value of approximately $3.8 billion, positioning Genesys as one of the most valuable private software companies in the world.

Following the investment, the Permira funds, along with Technology Crossover Ventures and the other original investors, will continue to own a majority stake in the company.

The Genesys Customer Experience Platform dramatically improves the efficiency and effectiveness of marketing, sales, and service. It is trusted by more than 4,700 customers across 120 countries, including the majority of the Fortune 500. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers and employees while delivering transformative business results.

“We have rapidly expanded our product portfolio, with a focus on Omnichannel Customer Experience, Employee Engagement, Business Optimization, and Cloud,” said Paul Segre, CEO of Genesys. “Permira has been a tremendous partner over the past four years, and Hellman & Friedman’s investment in Genesys is further validation of both our strategy and execution. This investment will help accelerate our growth.”

“We are investing in an industry leader that has a demonstrated ability to out-innovate others in the market,” said David Tunnell, Managing Director, Hellman & Friedman. Added Tarim Wasim, Managing Director, Hellman & Friedman, “We believe in the Genesys vision and the commitment of its employees to transform the customer experience. We look forward to working together as the company executes on the next stage of its growth.”

“Since the Permira funds carved Genesys out from Alcatel-Lucent in 2012, Genesys has significantly expanded its leadership in its growing markets,” said Brian Ruder, Partner and Co-Head of Technology at Permira. “We are delighted to have Hellman & Friedman as a partner in Genesys as the company grows organically and continues to pursue strategic acquisitions.”

Qatalyst Partners acted as financial advisor to Genesys.