by Wes Durow, Chief Marketing Office, Mitel… Imagine if your customers and partners had seamless and effective access to your company’s most knowledgeable people on your products and services. In essence, you would have the ability to make every employee a customer service expert, able to address everything from the simplest questions (standard billing) to more targeted needs (assistance in a different language). Continue reading Mitel: 5G, IoT, Big Data: Everything to Do with Customer Service
Daily Archives: July 22, 2016
Astute Solutions Introduces Social Command Center to Deliver Real-Time Insights
PRESS RELEASE: Marketing and customer experience professionals know that social media engagement happens in the moment. Astute Solutions, makers of smart customer engagement software, recently released Command Center, a new analytics dashboard within their Astute Social™ software that shows comprehensive social media data in real time. Continue reading Astute Solutions Introduces Social Command Center to Deliver Real-Time Insights
Cloud-Based Telephony Innovator, Sesui, Attends Queen’s Awards For Enterprise Royal Reception
Sesui, the cloud-based telephony and contact centre innovator, attended the 2016 Queen’s Awards for Enterprise Royal Reception held at Buckingham Palace on Thursday 14th July. Hosted by Her Majesty The Queen, the event marked a celebration of this year’s Award winners and their outstanding business achievements within the fields of Innovation, International Trade and Sustainable Development. Continue reading Cloud-Based Telephony Innovator, Sesui, Attends Queen’s Awards For Enterprise Royal Reception
8×8 Expands International Footprint with Investments in Europe, Asia Pacific, and LATAM to Support Mid-Market and Enterprise Customer Growth
8×8 announced that the company is expanding its international footprint with new investments in Europe, Asia Pacific, and Latin America (LATAM) to support growing demand from global and distributed mid-market and enterprise customers. Continue reading 8×8 Expands International Footprint with Investments in Europe, Asia Pacific, and LATAM to Support Mid-Market and Enterprise Customer Growth
Numonix Announces Intelligent Scenario Routing for RECITE Recording for Skype for Business
PRESS RELEASE: Numonix announced Intelligent Scenario Routing for its RECITE Interaction Recording solution for Microsoft® Skype for Business. Continue reading Numonix Announces Intelligent Scenario Routing for RECITE Recording for Skype for Business
Egyptian Electricity Holding Company signs a contract with Xceed
PRESS RELEASE: The Egyptian Electricity Holding company has signed with Xceed, the leading company in providing outsourcing services in Egypt, North Africa and Middle East, owned by Telecom Egypt, a contract for developing the call center services, connecting lines and the essential voice circuits, among a group of services provided by Telecom Egypt group to all different Electricity distribution companies to serve around 33 million subscribers across the republic. Continue reading Egyptian Electricity Holding Company signs a contract with Xceed
Teleperformance Netherlands Named Best Performing Employer in Contact Center Sector
PRESS RELEASE: Teleperformance announced that its operations in the Netherlands was named ‘Best Performing Employer 2016’ in the contact center sector from the National Institute of Business Success Award (NBSA). Continue reading Teleperformance Netherlands Named Best Performing Employer in Contact Center Sector
Sopra Steria chosen by North Ayrshire Council to support digital transformation
PRESS RELEASE: Sopra Steria has announced that it has been chosen by North Ayrshire Council, Scotland, to assist in the adoption of new, agile ways of working as part of its ongoing digital transformation. Continue reading Sopra Steria chosen by North Ayrshire Council to support digital transformation
Concentrix Expands Philippines Footprint With New Bridgetowne Campus
PRESS RELEASE: Concentrix, a global business services company with a large presence in the Philippines, has opened a new, state-of-the-art facility at Tera Tower in Bridgetowne, Quezon City, Philippines, as part of the company’s ongoing expansion in the country. Continue reading Concentrix Expands Philippines Footprint With New Bridgetowne Campus