8×8 announced that the company is expanding its international footprint with new investments in Europe, Asia Pacific, and Latin America (LATAM) to support growing demand from global and distributed mid-market and enterprise customers. This will include the addition of three new datacentres in Singapore, The Netherlands and Brazil; full localisation capabilities (end user application and portal localisation) for an additional six languages – French (two dialects), German, Dutch, Spanish, Italian and Portuguese; and new support centres in the Philippines and Romania delivering 24 x 7 follow-the-sun support.
With this expansion, 8×8 will have a total of 12 data centres in eight regions of the world and will be one of the first global cloud communications providers with a presence in LATAM. From a localisation perspective, 8×8 will support a total of 13 languages in addition to English, for its desktop interactive voice response (IVR) services by the end of this calendar year, including Japanese. The company is also supplementing its global customer success network in the United States and United Kingdom with its new support centres in the Philippines and Romania, bringing the total number of centres to seven. In addition 8×8 continues to make key investments in technology, quality of service, security, and reliability to support customers.
“Our mid-market and enterprise customers demand the highest levels of quality of service with minimal latency across the globe,” said Bryan Martin, Chairman and CTO, 8×8. “These new investments we’re making will enhance our international footprint and better enable us to support the global and regional efforts of our customers, giving them the proximity to their data, local language capabilities, and follow-the-sun support.”
Global Reach Network®
The three new datacentres announced today – Singapore, Amsterdam and Rio de Janeiro (targeted availability fall 2016) – build on 8×8’s existing global reach in the US, UK, Hong Kong, Australia, and Canada. With customers operating in 114 countries, 8×8 currently has 27 international carriers, emergency calling services in 21 countries, local phone numbers in 83 countries, international toll free numbers in 122 countries and two global and 15 regional end-point distributors. 8×8 delivers an annual core call flow processing uptime of 99.997%. The company is the first cloud communications provider to offer an end-to-end SLA for both uptime and quality of voice over the public internet, guaranteeing a voice-quality mean opinion score (MOS) of 3.5 or above.
8×8 has also invested heavily in security and complianceglobally. In the US this includes FISMA (Federal Information Security Management Act) and HIPAA (Health Insurance Portability and Accountability Act); and in the UK, ATO (Authority to Operate), which is amongst the country’s highest levels of security and compliance certifications. Other certifications include ISO/IEC 27001:2013, ISO/IEC 9001:2015 and Cyber Essentials plus, PCI-DSS and the FCC’s Customer Proprietary Network Information standard (CPNI). 8×8 will also be EU/EEA Privacy Shield compliant when this becomes effective on August 1, 2016.
In addition to full localisation capabilities for the six new languages announced today – French (European and Canadian dialect currently available); German, Dutch and Spanish (targeted for fall 2016); and Italian and Portuguese (targeted for winter 2016) – 8×8 currently supports English (US, UK and AUS versions). The company also offers localised desktop IVR services in 7 languages in addition to English today, with another 6 planned for this calendar year.
Customer and Technical Support
Go live dates for the two new support centres announced today are as follows: Manila, Philippines (targeted for fall 2016) andCluj, Romania (targeted for winter 2016). 8×8 takes a lifecycle approach to customer success and is involved with customers all the way from onboarding to deployment to training and support, and even beyond, helping customers drive greater user adoption of 8×8 technologies for increased productivity and maximum ROI. Customers can also access 8×8 services directly from the company website and receive multi-channel technical support (phone, chat, web and email).