Numonix Announces Intelligent Scenario Routing for RECITE Recording for Skype for Business

PRESS RELEASE: Numonix announced Intelligent Scenario Routing for its RECITE Interaction Recording solution for Microsoft® Skype for Business.

Contact Centre CLUB

“With the constantly changing Skype for Business landscape and increasing number of deployment options for premise, cloud and hybrid topologies, enterprises have been forced to choose a single routing deployment path for call recordings within the limitations of their architecture, until now. Numonix’s RECITE interaction recording now includes Intelligent Scenario Routing, enabling enterprises to utilize multiple routing methodologies in a single, intelligent solution,” said Evan Kahan, COO of Numonix.

Numonix’s RECITE for Skype for Business now offers Intelligent Scenario Routing for call recordings, delivering a single environment solution which intelligently and automatically selects the most appropriate model based on a particular call type and routes targeted calls through the most appropriate pathway, namely: edge, media relay and passive models.

RECITE’s Intelligent Scenario Routing enables enterprises to record internal calls though a media relay without routing peer-to-peer calls to an edge server, while at the same time, recording most remote call scenarios through the edge servers without the need for candidate manipulation. For these scenarios, the solution passively captures encrypted RTP without the risks associated with being directly involved in call flow. For any call scenario involving two or more remote users, the edge model is utilized to force media through the edge servers.

In addition, RECITE’s Intelligent Scenario Routing enables recording of PSTN calls routing via the enterprise’s internal SBC ports to the recorder. This prevents media bypass from being intercepted and routed through the edge or a media –relay which removes the benefits of media bypass.

RECITE Updated for Skype for Business Contact Centers

Numonix has also updated its RECITE interaction recording solution to better enable the flow of call recording to meet the unique compliance needs of Skype for Business contact centers. Now, RECITE can capture call recordings directly on mediation servers rather than forcing an edge model methodology which is not fully compatible with Microsoft Unified Communications Managed API (UCMA). This also eliminates the need for a media relay in the call flow for contact centers.

“At Numonix, we understand the unique recording needs of Microsoft Skype for Business users and strive to deliver solutions that meet those challenges and to help improve compliance recording,” Margolin added.