XO Communications launches SIPack, a simplified SIP solution promoting business continuity

PRESS RELEASE: XO Communications (XO) launched SIPack, an innovative simplified solution that delivers Session Initiated Protocol (SIP)-based voice service over a private dedicated connection, giving businesses the security, control and business continuity they need.

Contact Centre CLUB

SIP is a packet-based call control protocol for setting up, sending, and ending phone calls over data networks. SIP allows the transmission of voice, video, and other media types over IP based networks such as local-area or private networks. SIP benefits businesses because the service leverages IP network technology to provide a more secure, lower cost and scalable multimedia communications experience. As a result, businesses can accelerate the transition from older voice technology and create a platform to facilitate a more comprehensive communications experience for employees and customers alike.

For businesses with multiple locations, XO SIPack offers a centralized solution, enabling IT professionals to easily manage call flows and ensure business communications continuity. Paired with the XO MPLS IP-VPN network, SIPack offers customers integrated voice and Internet connectivity to all of their office locations.

“Business are seeking economical ways to boost productivity through their communications networks while ensuring continuity of service,” said Jake Heinz, senior vice president of marketing and product at XO Communications. “XO SIPack combines voice and data over a private network connection, allowing businesses to protect vital information while maintaining network quality and reliability.”

Are you interested in IVR? Discover suppliers of IVR on the Contact Centre EXPO™ website.