PRESS RELEASE: Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning storm® LOSS™ solution. Electricity North West owns, operates and maintains the North West’s electricity distribution network, connecting 2.4 million properties and more than 5 million people to the National Grid. The storm solution overlays Electricity North West’s existing contact centre deployment and scales on-demand to handle the huge volumes of concurrent interactions which can occur during service disruptions. Continue reading storm® Powers Up Customer Engagement for Electricity North West
Daily Archives: August 16, 2016
IP Australia Simplifies Trade Marks Processes Online With Nina, Nuance’s Intelligent Virtual Assistant
PRESS RELEASE: Nuance announced that IP Australia has deployed Nuance’s Nina virtual assistant technology on their website to assist customers in the registration of trade marks. IP Australia aims to simplify interactions and improve customer service through the adoption of Nuance’s virtual assistant technology powered by artificial intelligence (AI), with the initial results showing 80% of customer inquiries resolved by the virtual assistant. Continue reading IP Australia Simplifies Trade Marks Processes Online With Nina, Nuance’s Intelligent Virtual Assistant
Michael Johnson Performance Chooses Mitel Cloud to Keep Communications and Collaboration on Track
Mitel® announced Michael Johnson Performance (MJP), the elite athletic training organization created by track and field legend Michael Johnson, has deployed a Mitel cloud solution to power communications and collaboration across the organization and enhance athlete training. Continue reading Michael Johnson Performance Chooses Mitel Cloud to Keep Communications and Collaboration on Track
Avaya Appoints Ioan MacRae as Midmarket Director for Avaya International
PRESS RELEASE: Avaya has announced the appointment of Ioan MacRae as Midmarket Director for Avaya International, focusing on Europe and the Africa, Middle East and Asia (AMEA) region. This role will see MacRae streamline Avaya’s midmarket strategy across these key regions. Continue reading Avaya Appoints Ioan MacRae as Midmarket Director for Avaya International
Lionbridge Awarded Patent for Real-Time Translation Solution
PRESS RELEASE: Lionbridge Technologies announced it has received a patent for its GeoFluent real-time translation solution that enables contact centers to easily provide consistent multilingual communications across all channels. Continue reading Lionbridge Awarded Patent for Real-Time Translation Solution
NewVoiceMedia scoops 2016 Tech Culture Award by TMCnet
NewVoiceMedia announced that TMCnet, the leading website building communities online, in person and in print for communications and technology markets, has named it a winner of the first annual 2016 Tech Culture Awards. Continue reading NewVoiceMedia scoops 2016 Tech Culture Award by TMCnet
Zultys Introduces MX Release 12.0 Unified Communications Software
PRESS RELEASE: Zultys announced its Release Version 12 for the award-winning MX platform for on premises, virtualized and hosted solutions. This release enhances and improves functionality for all Zultys deployment formats as well as adding much sought after new features to the MX. Continue reading Zultys Introduces MX Release 12.0 Unified Communications Software
DDC Outsourcing Solutions appoint new Client Relationship Director
PRESS RELEASE: DDC Outsourcing Solutions, specialists in a range of BPO and KPO services has announced the appointment of Ray Cooper as Client Relationship Director. Ray has a wealth of experience within Client Relationship Management and has held senior positions within the EDM Group, Iron Mountain and Elision. Continue reading DDC Outsourcing Solutions appoint new Client Relationship Director
Webhelp Colleagues Named Finalists in 2016 CCMG Awards
PRESS RELEASE: Leading global customer experience and business process outsourcing company, Webhelp, is celebrating the naming of four of its South Africa colleagues as finalists in this year’s Contact Centre Management Group awards. Continue reading Webhelp Colleagues Named Finalists in 2016 CCMG Awards
CCA Research Reveals Integration Concerns Holding Back Digital Transformation
PRESS RELEASE: A lack of co-ordination across departments, low availability of resources and concerns over technology integration are frustrating organisations in their attempts to digitally transform their customer contact experience, according to the latest research from CCA Global, in association with KCOM. Continue reading CCA Research Reveals Integration Concerns Holding Back Digital Transformation